Operations Manager

About the Role

The Operations Manager is responsible for the day-to-day operational management, process oversight, quality control, escalation resolution, and performance of the firm's judicial foreclosure, litigation, deed in lieu, eviction, quiet title, probate, and related judicial processes in California, Arizona, Texas, Washington, New Mexico, Colorado, and Oregon. This position serves as an operational counterpart to the legal teams and ensures inventory progresses appropriately, timelines are monitored, client expectations are met, operational risks are identified and addressed, and processes are performed consistently. The manager partners closely with attorneys, paralegals, supervisors, operational staff, compliance personnel, clients, and other departments to improve efficiency, reduce risk, increase transparency, and deliver strong client service. This is a hands-on management position that requires active involvement in daily workflow management, escalations, file progression, reporting, staff development, and implementation of corrective actions.

Responsibilities

• Oversee operational processes supporting litigation, deed-in-lieu, and eviction inventories; identify process gaps and inconsistencies that affect timelines, quality, compliance, or client satisfaction; monitor contested, complex, aged, and high-risk matters requiring elevated operational oversight; work closely with attorneys and legal staff regarding operational requirements, deadlines, documentation, and escalations; establish and maintain standardized workflows, checklists, controls, and reporting where appropriate; ensure handoffs between foreclosure, litigation, deed in lieu, eviction, title, and other affected departments are documented and completed.
• Serve as the primary operational escalation point for assigned judicial services; research, track, and resolve escalated matters affecting timelines, compliance, client expectations, or workflow efficiency; conduct root-cause analysis for recurring issues and service failures; develop corrective-action plans, assign ownership, establish deadlines, and monitor completion; partner with clients, attorneys, and internal departments to resolve operational concerns; track escalation trends and provide concise reporting to the Director of Judicial Operations and other leadership.
• Establish and maintain quality-review processes for assigned judicial operations; validate