Operations Manager

About the Role

This full-time non-exempt position supervises well-trained, competent staff of Monitors who perform duties related to safety, security, control of residents, and sanitation of the facility in accordance with Company and contract requirements.

Responsibilities

• Supervise, train, develop, and monitor the performance of competent monitors.
• Assist in developing and implementing work schedules to cover each shift in accordance with contractual requirements.
• Ensure resident supervisors complete all duties required for each shift, including conducting resident formal counts.
• Ensure compliance with all contract-mandated accountability issues.
• Train new employees, resolve complaints/problems, take corrective or disciplinary action, develop work schedules, monitor post assignments, and approve/deny PTO requests.
• Conduct investigations regarding resident misconduct.
• Ensure proper contract agency and Company policy orientation/training for operations monitors on a continuing basis.
• Communicate effectively with staff, inmates, and visitors in situations requiring tact, diplomacy, understanding, fairness, firmness, and good judgment.
• Conduct inspections of all housing units and general use areas to ensure compliance with security, health, safety, and sanitation standards; direct staff and residents on correcting detected problems.
• Review and process reports and documentation produced on the shift in a timely manner; prepare disciplinary and administrative reports using appropriate grammar, format, policy, and procedures.
• Take appropriate action to prevent or diffuse potentially disruptive situations.
• Ensure adequate staffing in post areas and fill in as needed during periods of short staffing.
• Ensure all monitors maintain active CPR and First Aid certifications.
• Participate in required training and development sessions.
• Maintain a working knowledge of supervisory skills and participate in the evaluation of operations monitors.
• Perform other duties as assigned by the Director of Operations/Sr. Operations Manager.

Requirements

• One (1) year as an Operations Monitor or two (2) years of related experience in a similar field.
• Demonstrated leadership experience is preferred.
• First Aid and CPR certifications, a valid driver’s license, and a clean driving record are required.
• High School Diploma (or equivalent) required; an associate’s degree is preferred with advanced supervisory/management training.

Knowledge

• Modern correctional principles and practices as they relate to resident accountability.
• Contracting agency Statement of Work, Company, and contracting agency policies and procedures.
• Company and contracting agency chain of authority.
• Duties and responsibilities of effective supervisors and resident supervisors.

Abilities

• Work a rotating schedule.
• Establish authority and communicate for understanding.
• Communicate effectively, orally and in writing, with all levels.
• Practice teamwork and manage conflict.
• Conduct investigations and submit detailed written reports.
• Identify and report problem areas timely and accurately.
• Assign and follow up on assignments for completion.
• Organize and supervise resources and projects.
• Train, evaluate, review, develop, discipline, and document personnel actions.
• Establish and maintain effective working relationships with staff and co-workers.
• Meet contracting agency clearance requirements.