Operations Manager

About the Role

The organization is a growth-stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market. Backed by one of the leading private equity firms and led by a forward-thinking management team, it combines the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA,” the company is building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize customer and partner engagement.

Responsibilities

• Manages daily workload to ensure organizational efficiency.
• Handles account management working with internal stakeholders.
• Develops reporting and auditing processes used to analyze operational effectiveness and reviews performance reports from team leaders.
• Coordinates operations with other functions.
• Identifies opportunities for operational improvements and implements solutions.
• Monitors and measures service metrics and utilizes them to develop standards, improvements, or changes to processes.
• Makes recommendations for changes to products or services based on customer feedback and requests.

Requirements

• Bachelor’s degree.
• 5 years in an operations-related field.
• 1-3 years of supervisory experience.
• Strong customer service skills.
• Proficiency in Microsoft Office Suite and ability to quickly learn industry-specific software.
• Ability to work collaboratively with team members and other departments.
• Strong desire to learn, explore new ideas, and seek out new knowledge.
• Ability to be flexible, embrace change, and quickly pivot in response to shifting priorities.
• Demonstrates experience working with cross-functional teams, leveraging influence and collaboration to drive results.

Pay

National pay range: $110,000—$127,000 USD. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. This role also offers bonus pay, with details shared during the interview process.

Benefits

• Employee Ownership Program—every eligible employee shares in the financial rewards that grow when the company grows.
• Professional development opportunities.
• Owner Referral Program.
• Work from home reimbursement for remote/hybrid roles.
• Canary emergency financial assistance program.
• Comprehensive medical, dental, and vision insurance.
• Life/AD&D Insurance.
• Confidential Employee Assistance Program.
• Health Savings Account, including company contribution.
• Short-term disability.
• Voluntary benefits—supplemental accident, critical illness, and hospital insurance.
• Employee discounts.
• 401(k) Plan with company match contribution.
• Addition Wealth Financial Wellness Program.
• Various Time Off Programs.
• 11 company-paid holidays.