Operations Manager

About the Role

Serve as the Fleet Leader or Planning Leader while taking on additional Operations or Customer Service leadership responsibility for terminals with 250-500+ trucks. For Express lanes, oversee the continued growth of Express business. Assume responsibility for Terminal functions in the absence of the Terminal Leader, if so designated.

• Act as liaison between various internal department personnel; ensure the various departments are communicating needs and opportunities for improvement.
• Perform designated functions such as purchase of office supplies, staff scheduling, monitoring trailer pools, driver compliance, and driver relation issues.
• Address customer relations issues.
• Monitor and evaluate the performance of designated department personnel and any other assigned staff.
• Monitor outbound freight within designated planning center and act as 'Service Champion' to identify service issues; manage expectations and collaborate with internal department personnel to provide resolution and execute better service opportunities.
• Review terminal reports such as productivity, unmanned trucks, crashes, work comp, Driver Controlled Idle (DCI), risk analysis, and all other reports as assigned by leadership.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations to meet company demands and expectations.
• Perform additional duties as assigned by leadership.

Requirements

• Previous leadership experience required and a minimum of one year of experience in Swift Driver Leadership, Planning, or CSR position. The Driver Leadership/Planner/CSR experience may be substituted with 2+ years of Swift Driver experience in conjunction with a minimum of 2 years of prior leadership experience.
• Ability to lead others, knowledge of the transportation industry preferred.
• Strong communication skills, ability to transfer knowledge, organizational skills, professional appearance, ability to take direction from leaders, and detail-oriented.
• Bachelor’s degree or equivalent combination of education and/or experience required.
• Must be authorized to work in the U.S.

Benefits

• 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance, and pet insurance.
• Employee Stock Purchase plan.
• Paid training and wellness programs.
• Flexible Spending Account.
• Tuition Assistance Programs (subject to change).
• Military Leave.
• Discounts with vendors.
• Volunteer opportunities to support local communities through partnerships with organizations such as Children's Miracle Network and Habitat for Humanity.
• Training, development, and growth opportunities.

Pay

Starting pay range: $59,750.00 annual.