Operations Manager

About the Role

The PM Operations Manager for the Hotel Division of Summit Hospitality Group has leadership responsibility for all duties of the front desk operation, including staff training, inter‑department communications, and staff scheduling. The Operations Manager must possess strong communication and people skills, a sense of urgency for resolving guest problems in a friendly manner, and ensure actions are taken to guarantee guest satisfaction. Adherence to corporate policies, procedures, and franchise brand standards is paramount. The role also requires food‑and‑beverage experience to assist with day‑to‑day operations of The Asbury Restaurant.

Qualifications

• 2–5 years of experience with name‑brand hotel/restaurant companies
• 2–5 years of progressive management experience (preferred)
• Service‑oriented style with professional presentation and interpersonal skills
• Hotel/Hospitality degree (asset)
• Clear, concise written and verbal communication skills (English)
• Proficient in Microsoft Office and Excel
• High energy, entrepreneurial spirit, motivational leader
• Interest in career progression in hotel/hospitality management roles
• Food‑and‑beverage experience in serving, hosting, or leading
• Flexible work schedule
• Ability to lift 25 lb
• Valid driver’s license
• Ability to sit, stand, and move for extended periods

Benefits

• Personal time / vacation time
• Insurance benefits
• Quarterly bonuses
• Hotel discounts

Responsibilities

• Work a 50‑hour week, including weekends/evenings (Saturday and/or Sunday); any hours beyond 50 require prior supervisor approval.
• Short‑ and long‑term planning and management of the hotel’s Front Office operations.
• Develop and recommend budget and labor cost plans in collaboration with the AGM & GM.
• Strict adherence to the approved budget for hotel operations.
• Ensure proper staffing levels to meet customer service goals.
• Maintain guest room inventory.
• Coach and counsel employees to reflect corporate and brand service standards and procedures.
• Perform all Front Office staff tasks as needed to facilitate service.
• Handle coding invoices, daily deposits, accounts receivable, scheduling, petty‑cash processing/protection, and room inspections.
• Maintain excellent communication with the Housekeeping Department.
• Maintain information on prices, rates, special packages, and programs.
• Investigate, analyze, resolve, and report guest complaints promptly.
• Create expectations, lead people, manage processes, and hold staff accountable for agreed‑upon tasks.
• Cover open shifts due to call‑offs or low business levels.
• Work all shifts, including weekends and evenings.
• Develop and train subordinates.
• Inspect public areas and ensure proper cleanliness.
• Duties are subject to change; additional responsibilities may be assigned as needed.

Schedule

This position requires a flexible schedule with a 50‑hour work week that includes weekends and evenings. All shifts, including weekend and evening work, may be required.