Operations Manager
Southern Home Group - Keller Williams Signature · Knoxville, TN · 7 mo ago
On-siteManagement$65k–$75k/yrFull-time
Responsibilities
- Design, implement, and manage systems for buyers, sellers, and transactions
- Oversee contracts from executed agreement to closing
- Create and maintain a detailed Operations Manual
- Ensure marketing coordination and execution stay seamless
- Own database integrity, lead tracking, and back-office systems
- Track weekly goals, metrics, and performance dashboards
- Manage books, bill pay, payroll coordination, and commission collection
- Support budgeting and financial reporting
- Identify cost-saving opportunities and operational efficiencies
- Improve profitability through smarter processes
- Supervise and support administrative, marketing, and virtual team members
- Build onboarding systems for staff and agents
- Cook up trainings, travel, and vendor relationships
- Protect and elevate company culture
- Act as the key partner to the owner
- Communicate clearly and proactively
- Maintain strong relationships with clients, agents, and vendors
- Ensure consistency at every operational touchpoint
Qualifications
- Exceptionally service-oriented with a high standard of excellence
- Strong leadership, accountability, and consensus-building skills
- Outstanding written and verbal communication abilities
- Advanced organizational and project management skills
- Learning-based and resourceful; independently seeks solutions
- Detail-oriented, accurate, and process-driven
- Calm, confident, and composed under pressure
- Thrives in a fast-paced, evolving environment
- Proven ability to execute, improve systems, and drive results
- Motivated to grow into increased responsibility, impact, and compensation
- Prior administrative, operations, or leadership experience in an office or business setting
- Real estate experience strongly preferred
- Real estate license a plus, but not required