Operations Manager

About the role

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. As the industry leader, we are recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next, embracing change to maximize the potential of our most valuable resource — our people.

The Operations Manager provides strategic leadership across key departments, including Safety, Warehouse, Fleet Management, and Field Operations Support. This role requires effectively managing operations while communicating performance trends, forecasting future outcomes, and addressing operational challenges with senior management. Strong communication skills are essential for setting team guidelines and resolving issues.

Responsibilities

• Provide procurement support, including standardizing parts, vendors, and pricing across locations for streamlined operations.
• Ensure effective planning of chemical delivery routes to meet organizational needs.
• Develop and maintain fleet standards across territories.
• Create and implement standard operating procedures for van setups, including tools, bins, and equipment.
• Collaborate with service and install managers to ensure proper parts availability.
• Develop inspection procedures and replacement policies for continuous improvement.
• Audit tool inventory as part of fleet maintenance initiatives.
• Establish and implement uniform guidelines for chemical drivers, service teams, and install technicians, including replacement instructions.
• Provide training for employees, including drivers and chemical service teams, to ensure compliance with safety standards.
• Manage CDL, HAZMAT, and DOT training, certification, and compliance.
• Collaborate with managers to optimize equipment use and address safety needs.
• Oversee onboarding of distribution companies and standardize vehicle platforms across the network.
• Direct vehicle rebranding and initial outfitting, including essential tools and documentation.
• Coordinate vehicle assignments and deliveries with General Managers (GMs).
• Develop and maintain Standard Operating Procedures (SOPs) for all managed programs.
• Build and sustain relationships with key partners to ensure cost-effective, high-quality service.
• Provide exception reports to GMs to control costs.
• Conduct site inspections to ensure compliance with SOPs, company values, and financial targets.
• Provide feedback and corrective action plans to local leadership, ensuring compliance is achieved.
• Serve as the lead contact for all assigned programs, streamlining processes to minimize local management involvement.

Qualifications

• 5+ years of operations management experience.
• 5+ years of management experience.
• 3+ years of car wash experience preferred.
• SAP systems experience preferred.
• Ability to learn and teach others about Sonny’s Field Service Platform.
• High School Diploma or GED required; bachelor’s degree preferred.

Benefits

• 100% employer-paid medical plan for eligible employees.
• Employer-paid Short-Term Disability (STD) coverage.
• Voluntary, employee-paid benefit options, including:
  • Additional medical plan choices
  • Dental and vision coverage
  • Flexible spending accounts (FSAs)
  • Long-Term Disability (LTD)
  • Life insurance
• 401(k) plan with a Company matching contribution.