Operations Manager

About the role

SMS is hiring an Operations Manager to support our Base Infrastructure (BIM) contract at McConnel AFB, KS. This position manages IT operations and service delivery functions providing leadership for operational processes, service management, and continuous improvement initiatives. Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk.

Responsibilities

• Manages IT operations and service delivery functions providing leadership for operational processes, service management, and continuous improvement initiatives
• Oversees day-to-day IT operations including incident management, change management, and problem management processes
• Manages operational teams ensuring effective service delivery and performance
• Implements ITIL service management frameworks and Defense Enterprise Service Management processes
• Coordinates operational activities across Network Operations Center, field support teams, and engineering functions
• Manages operational metrics, reporting, and performance dashboards
• Leads process improvement initiatives enhancing operational efficiency and effectiveness
• Coordinates with program management for operational planning and resource allocation
• Manages operational budget and expenditure tracking
• Ensures compliance with operational policies, procedures, and standards
• Coordinates crisis response and disaster recovery operations
• Manages vendor and subcontractor operational coordination

Qualifications

• Minimum 8 years of IT operations management experience
• ITIL Foundation certification required
• PMP or equivalent management certification preferred
• DoD Secret security clearance required

For additional information on SMS, visit www.sms.com.