Operations Manager

Responsibilities

• Communicate with the front desk and all other departments to ensure seamless operation
• Support the General Manager to effectively manage wages and controllable expenses
• Ensure the cleanliness and functionality of the guest rooms and the entire building
• Oversee the housekeeping department ensuring that it is run and operating effectively on a daily basis
• Establish and maintain open, collaborative relationships with direct reports and entire team
• Inspire team members to ensure that superior guest service is consistent. Empower team members to extend appropriate service recovery to resolve guest complaints in a timely manner
• Ensure policies are administered fairly and consistently and that team member performance is evaluated and recognized where appropriate
• Serve as a guest advocate for the property. Pulls together resources to resolve guest and operational issues and impact results
• Must be highly visible and interface with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction
• Analyze service issues and identifies trends
• Ensure property is a safe and secure for guests and team members

Qualifications

• Proven track record of managing front desk operations and housekeeping
• Experience in managing a team of housekeepers and other support staff
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Excellent problem-solving and decision-making skills
• Knowledge of hotel operations and procedures
• Ability to manage multiple tasks and priorities simultaneously
• Proficient in Microsoft Office Suite

Benefits

• Health, dental and vision insurance
• Company paid life insurance
• Company paid short-term and long-term disability insurance
• Company paid accident and medical indemnity insurance
• Paid Time Off
• 401K plan with company match
• Hotel discounts
• Paid holidays
• Early access to earned wages