Operations Manager

What You’ll Do

• Direct a large team of drivers, dispatchers, supervisors, and support staff (50+ employees).
• Build a culture of accountability, safety, and service excellence.
• Identify, coach, and develop future leaders and top performers.
• Deliver structured performance feedback, corrective action, and recognition.

Operational Execution

• Oversee scheduling, dispatch, and daily logistics for airline crew transportation.
• Ensure optimal driver coverage and timely service for every client pickup.
• Conduct routine ride-alongs and drive-arounds to assess field operations.
• Manage compliance with vehicle maintenance, licensing, and regulatory requirements.

Customer Satisfaction & Quality Assurance

• Drive “Raving Fan” service levels and resolve service issues with urgency and professionalism.
• Implement client feedback mechanisms and act swiftly on concerns.
• Foster seamless internal and external communication between departments and partners.

Compliance & Documentation

• Maintain thorough, up-to-date records of driver training, permits, and certifications.
• Lead audits, investigations, and reporting processes related to incidents or HR issues.
• Ensure adherence to all local, state, and federal regulations.

Requirements

• Open availability including weekends, evenings, and holidays.
• Valid driver’s license and insurable driving record.
• Able to lift up to 75 lbs. and work in outdoor conditions when needed.

Compensation & Benefits

• Competitive Base Salary: Up to 95,000 per year, based on experience.
• Performance Bonus: Up to 20% monthly, tied to key performance metrics (safety, on-time service, staffing levels, customer satisfaction).
• Benefits Package: Medical, dental, and vision insurance; Paid time off (PTO) and paid holidays; Company vehicle for business use.
• Leverage development and growth opportunities within a national company.