Operations Manager

About the role

Operations Managers drive immense business and personal growth within ShipMonk’s rapidly expanding fulfillment network. They lead either a functional operation (Inbound, Outbound, Inventory, etc.) or an entire operational shift within a ShipMonk fulfillment center. The main focus is to inspire, mentor, and coach team members to continuously improve and grow as individuals and professionals.

Responsibilities

• Create and maintain a safe work environment for all Associates and Leaders
• Lead and develop a team of 3-7 front-line Supervisors and 50-200+ hourly associates
• Act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed
• Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes
• Create, communicate, and maintain quality control policies and continuous improvement initiatives across the team(s), shifts, and fulfillment centers
• Proactively identify and lead process improvement initiatives geared towards Safety, Quality, and Productivity
• Build and deliver productivity plans by reviewing forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor on a daily and weekly basis
• Constantly review and action performance data with your Supervisors, ensuring adherence to, or exceeding operational goals (weekly, daily, hourly)
• Partner with other managers to share best practices across shifts and the network

Requirements

• Bachelor's degree highly preferred
• 2-3 years previous supervisory experience required, preferably within e-commerce, warehousing/distribution industries
• 1-2 years management experience preferred (refers to salaried and degreed direct-reports, or equivalent)
• Operational experience and knowledge across two or more functional areas of e-commerce, warehousing/distribution, or 3PL operation (i.e. Outbound, Inbound, Inventory, Value-add Services (VAS))
• Effective communication and collaboration skills
• Demonstrated ability to exceed target goals and objectives including examples of SLA accomplishments
• Strong technical and analytical skills, with moderate to advanced capabilities in applications such as MS Excel, Google Sheets, Tableau, ERP/WMS/TMS, etc.

Qualifications

• Highly motivated and self-driven individual with a passion for driving growth and excellence
• Experience working in a dynamic, fast-paced environment with a strong commitment to teamwork and collaboration
• Ability to effectively communicate and collaborate with cross-functional teams, including but not limited to Merchants, Sales, Marketing, and Customer Service
• Strong problem-solving skills and the ability to think creatively and strategically to drive process improvements
• Passionate about empowering others and fostering a positive, productive work environment

Skills

• Leadership and management skills
• Team building and development
• Process improvement and optimization
• Operational excellence
• Customer service and satisfaction
• Technical proficiency in relevant software and tools

Benefits

ShipMonk offers a comprehensive benefits package including health insurance, retirement savings plans, paid time off, and opportunities for professional development and advancement.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate the needs of the role and the business.

ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.