Operations Manager

About the role

The Operations Manager at SERVPRO Team CHG will oversee the restoration division, ensuring that job schedules and products meet customer quality standards efficiently. This role requires managing a diverse workforce, effective communication, and the implementation of processes to improve performance.

Responsibilities

• Oversees the day-to-day operations of restoration crews including schedules & production levels
• Manages the tasks and activities of a diverse workforce to ensure jobs are being processed within a timely manner
• Effectively communicates with all members of the restoration staff and delegates the appropriate duties for each team member
• Develops and implements processes to improve performance
• Develops employees for opportunities of greater responsibility, improves the abilities, skills and knowledge of production personnel through appropriate instruction and training
• Works with support personnel to ensure that all aspects of the job are met to prevent any delays in the job process
• Ensures strict compliance with all safety procedures and implements safe working procedures in assigned restoration areas

Requirements

• High School Graduate or GED Equivalent
• Valid Driver’s License
• 2+ years of management experience
• At least five years of restoration industry experience preferred
• IICRC certifications preferred
• Experience in building a strong team with tangible leadership skills
• Strong process and results driven attitude
• Able to multitask and remain detail oriented
• Must be knowledgeable in relevant computer applications

Position Requirements

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Successfully completes a background check subject to applicable law

Benefits

• Competitive compensation
• Superior benefits
• Career progression
• Professional development
• And more!

Pay

$70,000-$90,000

Schedule

Not specified