Operations Manager

Who We Are

We are the nation’s largest ServiceMaster franchise, and at our Hartford, CT location, we’re dedicated to offering our employees top-tier training, career advancement opportunities, and the chance to make a real difference by helping those in need.

What We Offer

• Cultivate a community-like work environment where extensive training meets advanced equipment.
• Believe that happy, engaged employees are key to making our company a great place to work, always ready to help families and businesses recover from fire and water damage.

The Position

We’re looking for an Operations Manager to oversee the operational functions of our residential and commercial fire and water cleanup and restoration services. This role involves managing all aspects of operations, financials, and human resources, while also implementing the company’s mission and vision.

Ideal Candidate

• Demonstrates strong leadership, attention to detail, and a sense of ownership in managing operations.
• A positive attitude and a commitment to accountability are essential.

Key Responsibilities

• Oversee branch production operations, ensuring efficiency and profitability.
• Manage daily operations, scheduling, training, and developing Technicians and Crew Chiefs.
• Ensure customer satisfaction and resolve complaints in collaboration with Customer Service.
• Maintain strong relationships with internal departments, clients, and business partners.
• Assign necessary equipment and ensure safety protocols are followed.
• Collaborate with the Branch Manager to meet budget targets and establish weekly production goals.

Requirements

• Must have previous experience as a Crew Chief, Project Manager or Operations Manager in the industry.
• Must have previous experience water mitigation, mold remediation, and fire restoration.
• Required current IICRC Certification.
• Strong communication skills.
• Previous experience in branch production, sales, and management.
• Valid Driver’s License.
• Able to lift/move 50+ lbs.
• Able to pass a background check and drug screen.

Compensation

$75,000.00 - $85,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.