Operations Manager

About the role

Schulte Hospitality Group is seeking a dynamic, service-oriented Operations Manager to join our team. SHG is an organization whose success is rooted in its service culture, with a mission to exude hospitality, be respectful and authentic, prioritize the needs of internal and external stakeholders, and continuously strive to make a positive impact. We are passionate hoteliers eager to add like-minded people to our rapidly growing team.

Responsibilities

• General Hotel Operations:
• Oversee day-to-day operations across front desk, housekeeping, maintenance, and guest services to ensure smooth, efficient property performance
• Serve as Manager on Duty (MOD) on a rotating basis, resolving guest issues and operational disruptions in real time
• Monitor guest satisfaction scores (e.g., GSS, TripAdvisor, Google reviews) and implement service recovery and improvement plans
• Ensure compliance with brand standards, health and safety regulations, and local licensing requirements
• Manage departmental budgets, labor costs, and operational expenses against forecasted targets
• Support recruitment, onboarding, training, and performance management across operational teams
• Lead or contribute to weekly operations meetings, reporting on KPIs to senior leadership
• Food & Beverage Operations:
• Partner closely with Front Desk and F&B teams to drive quality, consistency, and profitability across all outlets (restaurant, bar, breakfast, banquets/events)
• Support menu engineering, pricing strategy, and promotional planning in collaboration with management
• Ensure compliance with food safety, sanitation, and responsible alcohol service standards
• Oversee event and banquet execution, coordinating with sales and catering teams to deliver on client expectations
• Analyze F&B guest feedback and outlet performance data to identify opportunities for service and revenue improvement
• Assist in inventories
• Assist in vendor and supplier management, including contract negotiations and inventory control

Qualifications

• 1–3 years of experience in a similar leadership role (e.g., Front Desk Supervisor, F&B Manager or Supervisor, Assistant Front Office Manager)

Skills

• Minimum of High School education; post-high school education preferred
• Basic math skills
• Ability to communicate effectively verbally and in writing
• Strong leadership skills
• Ability to exceed expectations of guests and team members
• Excellent time management skills
• In-depth knowledge of hotel Front Desk operations

Benefits

• Work Today, Get Paid Today with Daily Pay
• Free telemedicine and virtual mental health care access for all associates starting day one
• Multiple health insurance and life insurance options
• 401(k) plan with company match
• Paid parental leave
• Paid Time Off
• Holiday pay
• Pet insurance
• Employee Assistance Program
• Schulte Savings Marketplace
• Discounts on event tickets, electronics, gym memberships, and more

Pay

$25–$28 per hour