OPERATIONS MANAGER

About the role

This role is a working manager responsible for providing oversight and direction for the Bank’s back-office deposit and payments operations team while also contributing directly to daily processing. The position ensures consistent workflow, accurate execution, and strong service levels, partnering closely with other departments to support new products, system enhancements, and cross-functional initiatives while maintaining compliance with applicable laws, regulations, and Bank policies.

Responsibilities

• Oversee and participate in daily operations of the deposit operations team, business services, and mortgage warehouse operations function.
• Support and engage employees to address problems and remove roadblocks that impact client experience and productivity.
• Ensure a positive customer experience.
• Understand each product and process, seeking improvements to support efficient processing.
• Review work processes and guide the team to identify technology-driven changes for improved efficiency and effectiveness.
• Ensure process and procedure manuals are maintained and updated.
• Lead a continuous improvement culture and serve as a role model.
• Ensure all client interactions and transactions comply with relevant laws, regulations, and company policies.
• Conduct regular quality checks to identify and mitigate risks.
• Establish processes and procedures to manage and track quality control, reduce exceptions, and ensure compliance.
• Provide training and resources to the team to ensure adherence to policy and consistency with guidelines.
• Collaborate with other departments to mitigate risk.
• Directly supervise approximately 8 exempt/non-exempt employees.
• Set expectations, deliver results, foster the bank’s culture, and create a great place to work.
• Promote a culture of high performance and continuous improvement.
• Monitor staff performance, conduct annual reviews, develop individual goals, assign accountabilities, and set objectives.

Team Accountabilities

• Delighting customers
• Giving your all
• Creating a great place to work
• Making improvements
• Keeping the bank compliant

Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• Bachelor's degree or equivalent experience required.
• 5+ years of relevant experience.
• Proven leadership ability with a track record of driving team performance and business results.
• Knowledge of banking products and regulations preferred, including ACH/NACHA, Fedwire, check/UCC, positive pay, and remote deposit.
• Strong analytical and problem-solving skills with the ability to make sound recommendations based on data.
• Excellent verbal and written communication skills; able to effectively engage diverse audiences.
• Process improvement mindset with the ability to identify inefficiencies and drive continuous improvement.
• Strong project management skills, including planning, prioritization, and resource management.
• Creative thinker who can develop innovative solutions and achieve shared goals.
• Team-oriented leader who fosters collaboration, accountability, and results.

Pay

$90,000–$120,000 yearly salary.