Operations Manager

Position Summary

The Operations Manager is responsible for overseeing the daily operations of the high voltage testing and commissioning team. This role ensures that field activities are executed safely, efficiently, and in accordance with project requirements and technical standards.

Duties and Responsibilities

• Lead and coordinate field crews for testing and commissioning of high voltage equipment (substations, transformers, breakers, protection systems, etc.)
• Ensure adherence to project schedules, scopes, and technical standards.
• Allocate personnel and equipment based on job requirements and technician certifications.
• Supervise and support a team of approximately 40 field personnel in a growing business unit.
• Support high voltage test procedures, troubleshooting, and commissioning processes as needed.
• Conduct performance evaluations, coaching, and disciplinary actions as needed.
• Oversee onboarding, training, and development of new field staff.
• Foster a strong safety culture and team-oriented environment.
• Work with Project Managers to develop scopes of work and job execution plans.
• Track job progress and adjust resources to meet shifting project demands.
• Provide regular updates to the Operations Manager on field progress, issues, and resource needs.
• Maintain accurate time tracking, equipment usage logs, and job completion reports.
• Interface with clients and internal stakeholders to resolve field-related issues.
• Ensure compliance with safety procedures, OSHA regulations, and electrical standards (NESC, IEEE, NFPA 70E, etc.).
• Participate in incident investigations and implement corrective actions.

Qualifications

• Associate’s or Bachelor’s degree in Electrical Engineering, Power Systems, or related field preferred. Equivalent field experience accepted.
• Minimum 5 years of experience in high voltage testing, commissioning, or electrical field services.
• Minimum 2 years in a supervisory or lead role.
• Experience with substation systems (69kV–500kV), relay testing, and power equipment commissioning.
• NETA Level III/IV or equivalent industry certification highly preferred.
• Familiarity with PowerDB and SalesForce is a plus.

Skills

• Strong leadership, communication, and conflict-resolution skills.
• Proficient in interpreting single-line diagrams, schematics, and test reports.
• Familiar with testing equipment and tools (Doble, Megger, Omicron, etc.).
• Ability to work in fast-paced, high-pressure environments with changing priorities.
• Proficient in Microsoft Office, scheduling software, and field reporting tools.

Benefits

We offer an excellent benefits package designed to support your health, well-being, and financial future. Our Total Rewards Plan includes a choice of two comprehensive medical plans, dental and vision coverage, and company-paid short-term and long-term disability insurance. We also provide company-paid basic life insurance for employees and their dependents. Additional benefits include a 401(k) plan with company matching, flexible spending accounts (FSAs), and more. Beyond our benefits, we pride ourselves on fostering an outstanding work environment where employees feel valued and supported.