Operations Manager

About the role

This People Leader position is responsible for managing daily operations of Ruffwear’s Return Authorization (RA) and shipping/receiving processes. This role supervises the Returns team and contract workers to execute processes for returned orders, shipping products back to third-party logistics partners, managing inbound/outbound shipments, and acts as a liaison between the Customer Experience, Operations, and Supply Chain teams.

Responsibilities

• Hire, manage, and mentor the Operations Team to execute return authorizations, shipping/receiving, and order fulfillment processes; including oversight of seasonal employees and staffing agency hires.
• Create, manage, and maintain inventory of returned products, packaging materials, and replacement parts in the ERP system, including regular inventory counts.
• Cook, manage, and maintain inventory of returned products, packaging materials, and replacement parts in the ERP system, including regular inventory counts.
• Coordinate outbound shipments and inventory transfers to third-party logistics partners, including accurate documentation of shipment costs and tracking in the ERP system.
• Operate equipment such as a walk-behind forklift to load and unload trucks for inbound/outbound deliveries at company headquarters.
• Oversee reconditioning tasks such as cleaning, repackaging, and ensuring resale-quality standards for returned products.
• Manage inbound/outbound deliveries at company headquarters, notifying recipients and coordinating with internal and co-working teams as needed.
• Maintain the Returns Department workspace, ensuring cleanliness and organization by performing light cleaning and maintenance tasks.
• Serve as a backup role for the Logistics Specialist.
• Support special projects and additional job duties as directed by the Senior Manager, Global Supply Chain.

Requirements

• At least 3 years of experience in shipping/receiving and returns processing, preferably in a retail or warehouse setting.
• At least 1 year of management experience as a team lead or shift supervisor.
• Proficiency in data entry, logistics coordination, and inventory management.
• Strong verbal and written communication skills.
• Excellent attention-to-detail, time management, and organizational skills.
• Able to prioritize tasks and manage multiple projects to meet tight deadlines.
• Self-motivated, with the ability to work independently with minimal supervision.
• Experience using hand trucks and/or pallet jacks.
• Proficiency in MS Excel and/or Google Workspace (Gmail, Docs, Sheets).

Qualifications

• High School Diploma or GED.
• Experience working with NetSuite or other ERP systems.
• Experience in the outdoor, pet and/or consumer products industry.

Skills

• Ability to operate a walk-behind forklift.
• Proficiency in MS Excel and/or Google Workspace (Gmail, Docs, Sheets).

Benefits

• Medical, dental and vision coverage for employees and their dependents.
• Company-paid employee assistance plan, life insurance, AD&D, and long-term disability.
• Flexible Time Off for full-time roles, PTO for part-time roles.
• 12 weeks of paid parental, family, and medical leave.
• SIMPLE IRA retirement plan with 3% employer match.
• Month of Unleashed Discovery (sabbatical leave) every 5 years.
• Quarterly Bonus Incentive Opportunity.
• Discounts on Ruffwear gear and Industry Pro Deals.
• Incredibly talented peer community & industry leading brand.

Pay

Competitive pay. The expected base salary range for this role is $55,000-$65,000 annually (exclusive of fringe benefits & potential quarterly bonuses).

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM.