Operations Manager

About the Company

Riverstone Logistics (RLX) is a supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform. Founded in 2017 by five partners, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States. We are a purpose-driven company, using our talents and opportunities to love our neighbors, serve our communities, and improve our industry. Our people, called Extra Milers, bring integrity and care to every mile.

About the Role

The Operations Manager supports the General Manager with supervision of a client-based operation by facilitating the client relationship at the local level. This position assists in maximizing labor efficiency while minimizing overhead and operational expenses. The Operations Manager conducts operational analyses and audits current procedures to improve efficiency. Most time will be spent in the office or warehouse maximizing site performance.

Responsibilities

• Support the General Manager in meeting and exceeding client service goals.
• Drive, maintain, and evangelize the Company culture, purpose, and core beliefs through hands-on training, onboarding, and selection of new Extra Milers.
• Oversee operations and ensure objectives are being met.
• Act as the Location’s point of contact in the absence of the General Manager.
• Ensure the implementation and maintenance of Lean warehouse principles (when applicable).
• Enforce company compliance standards across the entire operation.
• Maintain a professional appearance and set an example for employees.
• Plan and schedule third-party transportation services in a timely manner (when applicable).
• Manage and perform activities related to dispatching, routing, and tracking transportation.
• Foster an environment of open and positive team communication.
• Build strong rapport with service providers and clients.
• Communicate daily/shift goals; devise, communicate, and implement plans to achieve operational goals.
• Maintain relationships with clients and ensure contractual and ongoing relationships.
• Enforce location safety management plans.
• Support the Location Manager with compliance and performance of all vendors and service providers.
• Manage a team of direct reports (punctuality, performance, PTO, discipline, coaching, etc.).
• Advise Extra Milers on safety, security, employee relations, scheduling, training, and grievances.
• Perform other duties as assigned.

Requirements

• High School Diploma/GED or equivalent required (Bachelor’s Degree preferred).
• 3-5 years of warehouse, distribution, and/or supply chain operations preferred, with at least 1 year of supervisory experience strongly preferred.
• Exposure to Lean principles, systems, and tools (where applicable).
• Reliable transportation to commute to the workplace and attend client meetings, including travel within the region.

Physical Demands and Work Environment

The physical demands include walking and standing for long periods, effective communication with coworkers and stakeholders, occasional maneuvering of objects, and the ability to lift up to 100 pounds. This position may require extended work hours and travel.