Operations Manager

Essential Duties And Responsibilities

• Supporting the General Manager in the meeting and exceeding client service goals
• Driving, maintaining, and evangelizing the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within the location
• Oversee operations and ensure objectives are being met
• Act as a Location’s point of contact in absence of General Manager
• Ensure the implementation and maintenance of Lean warehouse principles (when applicable)
• Maintain a professional appearance always, while setting an example for employees alike
• Manage a team of direct reports (punctuality, performance PTO, discipline, coaching, etc.)
• Advise Extra Milers on safety, security, employee relations, scheduling, training, grievances, and the like; ensuring employees and supervisors comply with company policies and administering practices in fair and equitable manner
• Representing the Company by maintaining relationships with clients and ensuring contractual and ongoing relationships
• Enforce location safety management plans
• Support the Location Manager with ensuring successful compliance and performance of all vendors and service providers
• Perform other duties as assigned

Minimum Qualifications (Knowledge, Skills, And Abilities)

• A High School Diploma/GED or equivalent required (Bachelor’s Degree preferred)
• 3-5 years of warehouse, distribution, and/or supply chain operations preferred, with at least 1 year of supervisory experience strongly preferred
• Exposure to Lean principles, systems, and tools (where applicable)
• Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This may involve traveling to various locations within the specific region for the client.