Operations Manager
This position is located at Portside at East Pier Drive I & II.
About the Company
RHO Residential is a premier property management company specializing in Class-A luxury apartment communities, with a primary focus on the New Jersey market. Our comprehensive services include leasing, marketing, financial management, maintenance operations, and resident relations, all tailored to deliver exceptional living experiences. We prioritize a people-first approach, fostering meaningful connections with residents and property owners alike.
About the Role
Oversees residential real estate property by managing leasing, maintenance, and other service activities through subordinate supervisors. The Operations Manager will ensure an exceptional level of customer service is maintained and act as the person of authority in the absence of the Director of Operations for situations not addressed in the Operating Manual.
Compensation is $65,000.
Requirements
Education: High school diploma or equivalent. A bachelor’s degree is preferred. The position requires the ability to read and write English fluently and perform basic to intermediate mathematical functions.
Experience: A minimum of 2 years’ residential leasing and/or management experience is required.
Licenses: A valid driver's license and current automobile insurance are required. Real Estate License (when required by the state).
Skills
- Excellent management and communication skills
- Strong administrative and organizational skills
- Strong time management skills
- Problem-solving ability
- Professional image
- Strong customer service orientation with the ability to effectively understand resident and employee issues and provide amicable solutions
- Knowledge of on-site maintenance requirements, including dealing with vendors and contractors
- Ability to close a sale
- Ability to drive a car
- Ability to build rapport and make people feel comfortable quickly
Responsibilities
General
- Responsible for all collection, posting, and deposit of all rental payments
- Perform evictions on delinquent residents
- Responsible for understanding and completing all financial, leasing, and weekly reports
- Responsible for the execution of all bonds, affordable, or state-mandated rent programs paperwork and reporting
- Ensure models and leasing office are appealing and marketable
- Ensure the property office is organized and runs smoothly as per company policies and procedures in the absence of the manager
Computer
- Responsible for validation of all input including prospect, traffic, applications, leases, move-outs, deposits, and closing reports
- Adhere to daily, weekly, and monthly computer reporting requirements
- Understand computer functions and maintain accurate data files
- Train, direct, and supervise on-site employees in all daily computer functions
Leasing
- Lease apartments by showing models and/or available units and aggressively sell the products and services of the property
- Develop, refine, and effectively implement excellent telephone and personal sales skills
- Prepare all lease-related paperwork accurately and timely
- Explain all lease documents to new and existing residents
- Follow established policy and procedures in the qualification, screening, and acceptance of applicants for residency
- Maintain company customer service standards; respond to resident requests and resolve problems and complaints
- Work with property management staff to develop and implement sales and marketing strategies through team meetings and group interaction
- Increase property traffic levels, maintain closing ratios, and work to achieve and exceed budgeted occupancy percentages
- Shop competition and have knowledge of demographics, current events, transportation, directions, local businesses, and economic trends in the property's market area
- Train, direct, and supervise employees in all leasing paperwork and techniques
Benefits
- Medical, dental, and vision insurance
- Flexible Spending Account (FSA)
- Company-paid life insurance
- Supplemental insurance programs
- 401(k) with discretionary match