Operations Manager at Residence Inn Alexandria Old Town South at Carlyle

About the role

The Operations Manager oversees the daily operational performance of the hotel to ensure seamless guest experiences, efficient departmental coordination, and consistent execution of service standards.

Responsibilities

• Oversee daily hotel operations to ensure smooth coordination across all departments including Front Office, Housekeeping, Food & Beverage, and Engineering.
• Support leadership in achieving guest satisfaction, financial performance, and operational efficiency goals.
• Monitor service delivery across departments to ensure consistency with brand and luxury service standards.
• Address and resolve operational issues, guest concerns, and service recovery situations in a timely and professional manner.
• Collaborate with department heads to ensure staffing levels meet business demands and service expectations.

Requirements

• 3–5 years of hotel or hospitality operations experience preferred.
• Strong understanding of hotel departmental operations and guest service standards.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of hotel systems and operational software preferred.
• Strong organizational skills and attention to detail.