Operations Manager

Job Summary

The Operations Manager is responsible for leading and driving day-to-day operations across all service lines in the Fargo market. This role owns team performance, operational efficiency, and execution quality - managing both office and field team members while working closely with leadership to uphold company standards and deliver results.

Responsibilities & Duties

• Oversee daily operations, ensuring efficiency and adherence to company standards
• Manage and support teams, providing leadership, guidance, and development opportunities
• Monitor and analyze operational performance, implementing improvements as needed
• Ensure projects are completed on time, within budget, and meet quality expectations
• Collaborate with leadership to develop and execute operational strategies
• Maintain strong relationships with vendors, clients, and key stakeholders
• Track key performance indicators (KPIs) and provide reports to leadership
• Ensure compliance with safety regulations, company policies, and industry standards
• Identify areas for process improvement and implement best practices to enhance efficiency

Qualifications

• At least 5 years of operations management experience in the construction industry; general construction background required, flooring focus a plus
• Flooring experience, including installation, materials, and industry best practices is strongly preferred
• Multi-family housing industry experience is preferred
• Proven experience managing and leading both office and field teams, with a track record of driving quality, productivity, and results
• Strong organizational, problem-solving, and decision-making abilities
• Proficiency in operations management software, Microsoft Office Suite, and industry-specific tools
• Knowledge of industry regulations, safety standards, and best practices in construction, flooring, and restoration
• Ability to work independently, manage multiple projects, and adapt to changing priorities