Operations Manager

Operations Manager – Hapuna State Park Recreational Area. Salary: $65,000‑$70,000 DOE. This is an outdoor position; you must be comfortable working outdoors.

Responsibilities

• Exceptional Customer Service – Ensure an exceptional and seamless customer experience for every parker.
• Personnel Management – Recruit, train, and develop a high‑performing team; provide leadership and mentorship, setting clear goals and expectations.
• Location Profit and Loss – Analyze financial data for assigned parking locations to inform budgeting, pricing, and resource allocation; implement cost‑control measures to maximize profitability.
• Revenue Generation – Identify opportunities to increase revenue and implement strategies (pricing, customer acquisition, cost‑effective operations) to achieve revenue goals.
• Direct Marketing – Develop and execute marketing campaigns to attract new customers and retain existing ones; utilize various channels to increase brand visibility.
• Event Management – Coordinate parking logistics for special events and venues; ensure seamless operations during high‑traffic periods.
• Client Management – Maintain excellent relationships with clients, address inquiries, and proactively resolve concerns; exceed client expectations.
• Business Development – Identify new business opportunities and partnerships; expand the client base and explore additional revenue streams.
• Team Development – Foster a culture of professionalism, accountability, and teamwork; train and develop staff to provide exceptional customer service.

Requirements

• Must be comfortable working outdoors.
• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum 5 years proven experience in the parking management industry in a leadership role.
• Strong focus on customer service and client satisfaction.
• Proficient in location profit and loss analysis.
• Demonstrated experience in revenue generation and direct marketing.
• Event management experience is a plus.
• Client relationship management skills.
• Business development and strategic thinking abilities.
• Leadership and team‑building skills.

Skills

• Leadership and team‑building
• Customer service excellence
• Financial analysis and P&L management
• Revenue generation strategies
• Direct marketing and brand promotion
• Event logistics coordination
• Client relationship management
• Business development and partnership cultivation
• Strategic thinking and problem solving

Benefits

• 20 days paid time off plus 8 paid holidays.
• Comprehensive medical, dental, and vision coverage for you and your family.
• Company‑paid basic life insurance and short‑term disability; additional options available.
• 401(k) plan with generous employer match and immediate vesting.
• Employee Assistance Program providing behavioral health care for you and family members.
• Parental and caregiver leave.

Pay

$65,000‑$70,000 DOE.