Operations Manager

The Role

The Claims Manager leads a high-performing team that helps members navigate billing, reimbursement, and claims challenges with clarity and confidence.

Duties include:

• Leading and developing the Claims team to deliver exceptional member support
• Overseeing claims operations while ensuring accuracy, compliance, and efficiency
• Driving scalable processes and partnering cross-functionally to improve outcomes

Qualifications

• 5+ years in a supervisory or managerial role
• Experience in healthcare billing, reimbursement, or claims (Preferred)
• Proven leadership skills and operational excellence
• Strong communication and analytical thinking skills
• A customer-first mindset with a passion for solving complex problems
• A hands-on, collaborative leadership approach

Location

This is an in-person position located in Phoenix, AZ.

Benefits

• Salary: $70,000 per year
• FREE healthcare for you and your entire family
• Dental & Vision insurance
• Paid time off & sick time
• 401(k) access
• A mission-driven team that believes in doing the right thing

Company Culture

We are a mission-driven company that believes in making healthcare affordable for small businesses and individuals who can't afford traditional employer insurance. Our values guide how we show up for each other, our clients, and our members:

• Obsess Over People
• Own It to Completion
• Always Improve & Adapt
• Always Start with “Yes, We Can Help You”
• Win Together Through Trust and Collaboration
• Detest Waste & Unnecessary Complexity

Why Join Us?

We are looking for someone who:

• Thrives in building and leading strong teams
• Enjoys solving complex operational and billing challenges
• Keeps the member experience at the center of every decision

Equal Opportunity Employer

Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Applicants must be currently authorized to work in the United States without sponsorship.