Operations Manager

About the role

At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest‑growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar! The Operations Manager (OM) supports the Restaurant Leader in leading operational excellence and upholding Raising Cane’s standards and culture in all areas of restaurant operations.

Responsibilities

• Executes Restaurant operations functions
• Acts as manager on duty and opens and closes the Restaurant
• Manages cash handling and ensures accountability
• Enforces Raising Cane’s policies and standards
• Executes shift management meeting Raising Cane’s operations and safety standards
• Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
• Deploys Crewmembers during a shift
• Provides exemplary customer service
• Utilizes reward and recognition program for the Crewmembers in the Restaurant
• Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
• Ensures cleanliness of the Restaurant and ensures the facility is in good working order
• Completes other duties as assigned

Requirements

• Lift and carry up to 50 lbs., bend, kneel, twist, and reach overhead or below the waist
• Navigate stairs, move quickly, and stay on your feet throughout the shift
• Take orders accurately, process payments efficiently, and communicate clearly
• Work safely around hot cooking equipment, cleaning supplies, and common ingredients like oil and flour
• Maintain a clean, safe Restaurant while following all food safety and company procedures
• Occasionally drive on behalf of the Company for work‑related purposes (e.g., picking up product for the Restaurant) when required by business needs (e.g., when a salaried leader is on a leave of absence or there is a role vacancy)

Qualifications