Operations Manager

About the role

At Radial, our employees are at the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. As an Operations Manager, you will provide leadership and supervision to an operations team working within the same value stream to create a world-class operations team. You will manage inbound, pick/pack operations, outbound shipments, and maintain inventory while fostering a lean culture of continuous improvement.

Responsibilities

• Accountable to client SLA agreements and site-specific quality and fulfillment targets.
• Create and manage day-to-day operational strategy ensuring safe and productive campus operations.
• Actively contribute to the development of direct reports, including delivering performance evaluations and feedback.
• Full work week responsibility for client(s), including 2nd shift and weekend/donut shifts if applicable.
• Lead the Individual Performance Management program for your area.
• Plan, prioritize, and communicate shift directives to ensure efficiency, accuracy, and quality.
• Interact with clients on operational topics.
• Oversee all aspects of quality assurance, including establishing metrics, applying industry best practices, and developing new tools and processes.
• Promote and develop a culture of continuous improvement within the value stream.
• Deliver productivity improvements in line with KPIs and own lean process improvement initiatives.
• Organize and manage resources to improve safety, quality, customer service, and cost.
• Ensure all training, skills development programs, and Standard Operating Procedures (SOPs) are up to date.
• Promote a culture of high accountability, engagement, and associate empowerment.
• Manage relationships with on-site seasonal staffing representatives and advise on seasonal labor needs.
• Budget management for the value stream.

Qualifications

• Bachelor’s degree strongly preferred; HS Diploma or GED required.
• Experience with process improvement ideologies (e.g., LEAN, Six Sigma); Six Sigma certification preferred.
• Minimum of 2 years of progressive Operations experience in a manager role.
• Experience creating productivity improvements through continuous improvement efforts.
• Execution-focused with the ability to be flexible and analyze data to identify defects and root causes.
• Strong verbal and written communication skills.
• Ability to establish or enhance quality control procedures.
• Capacity to learn all operational functions and coach, mentor, and motivate direct reports.
• Ability to influence and collaborate with peers and upper management.
• Proficient with Microsoft Office, with a strong emphasis on Excel.
• Intermediate math skills.
• Must be able to lift 50 lbs and push or pull carts of up to 100 lbs.

Schedule

Monday to Friday, 7:00 AM to 3:30 PM. Must be available to work additional hours as needed.

Benefits

• Opportunities for career advancement and development.
• Competitive benefits package including medical, dental, vision, paid life insurance, and disability.
• Employer HSA funding.
• Family planning coverage, including fertility and adoption benefits.
• 401K matching after 6 months with immediate vesting.
• Generous PTO.
• Educational assistance and more.