Operations Manager

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

About the Role

With a ‘One Team’ mentality, manage production operations, ensuring jobs are completed according to PuroClean® production processes and procedures. Manage all aspects of Franchise production, keep the owner or General Manager updated on production, and improve customer satisfaction, including the resolution of customer complaints. A PuroClean Operations Manager takes pride in going above and beyond customer expectations in their times of need by providing a world-class level of service that sets us apart from competitors in the industry.

• Production processes are performed according to guidelines.
• Documentation is completed in a timely and accurate manner.
• Production costs are maintained at the established rate.
• Both internal and external communications are timely and effective.
• Jobs are completed, either meeting or exceeding customer expectations.
• Production division annual initiatives are completed effectively.

Responsibilities

• Managing customer and client satisfaction and representing and improving brand operations.
• Networking and building relationships with partners and Centers of Influence.
• Assigning jobs, managing production teams while overseeing scheduling, completion of work orders, and assuming the role of production manager as needed.
• In-house Human Resources management, overseeing all aspects of safety and health requirements, and daily office management.
• Overseeing the status of small and large-loss jobs and communicating processes with management and ownership.
• Maintaining inventory for equipment, vehicles, and facilities-related maintenance.
• Ensuring clear communication with the entire staff and managing relationships.
• Demonstrating ‘personal ownership’ of responsibilities.

Requirements

• Focus on personal development, team building, and leadership skills.
• Attention to detail, aptitude for multitasking, and ability to remain calm under pressure.
• Aptitude with record keeping, easily accessing information, and communicating ‘the message’.
• Awareness and respect for safety, using care and caution with teammates and customers.
• Strength with multitasking, handling deadlines, organizational, and leadership skills.
• Ability to learn quickly and flexibility with change and professional challenges.

Benefits

• Paid time off
• Relocation bonus
• Training & development
• Bonus based on performance
• Competitive salary
• Online mobile courses
• Flexible scheduling
• Paid training for career advancement
• Opportunity to help people in times of need
• Aggressive competitive wages