Operations Manager

About the role

The Operations Manager oversees significant operation and maintenance functions of a designated operations unit/production center for Medshore Ambulance Service. They have formal authority over all affairs affecting the designated operations unit/production center, System Status Management, and staff authority to advise, assist, or offer service to other positions within the organization.

Responsibilities

• Confers frequently with Senior Management, Operations Supervisors, Assistant Supervisors, and other management to discuss company activities.
• Plans medium and long-range goals and objectives for field operations.
• Selects and places operations personnel at the level of Supervisor, and consults in questionable placements within the designated operations unit/production center.
• Maintains good relations with the public and allied agencies as they relate to field operations divisions.
• Affirms contract negotiations and governmental relations affecting the individual operating unit.
• Ensures assigned personnel are fully informed of company policies, local procedures, and other information pertinent to their jobs.
• Reviews and acts upon incident, deviation/exception, and other reports within the company.
• Keeps current on events affecting Baptist Ambulance Service, including accidents, injuries, breaches of policy, interagency relations, morale, newsworthy events, and superior/poor performance by field personnel.
• Reviews and provides input into performance evaluations of Operations Supervisors and Assistant Operations Supervisors within the designated operations unit/production center.
• Assists Operations Supervisors and Assistant Operations Supervisors in administering discipline and counseling to achieve a desired result, including carrying out discipline up to and including Class III disciplinary actions.
• Maintains a working knowledge of all equipment within the company.
• Adequately staffs the designated operations unit/production center.
• Ensures maintenance compliance of company vehicles and facilities as directed by the Maintenance Manager.
• Attends needed continuing education programs.
• Maintains close working relationships with representatives of other departments in the company.
• Assigns operations personnel according to their level of achievement and their classification based on their knowledge of EMS and medical transportation.
• Recommends policy to Management.
• Other reasonable duties as determined by the General Manager and/or Senior Management.

Environmental Conditions

Typically, Office Environment. However, must be adaptive to work in all types of weather conditions, including, but not limited to, rain, snow, heat, etc.

Due to the uncontrolled environment in the field of emergency medical services, the Operations Manager may occasionally be subjected to predisposing themselves to be at risk for:

• Bodily Harm
• Exposure to Bloodborne Pathogens and other Potentially Infectious Materials (OPIM).

Job Responsibilities Related to Patient Privacy

• The incumbent is expected to protect the privacy of all patient information in accordance with the Company’s privacy policies, procedures, practices, as required by federal and South Carolina law, and in accordance with general principles of professionalism as a health care provider.
• The incumbent may access protected health information and other patient information only to the extent that is necessary to complete assigned job duties.
• The incumbent is encouraged and expected to report, without the threat of retaliation, any concerns regarding the Company’s policies and procedures on patient privacy and any observed practices in violation of that policy to the Chief Compliance & Professional Standards Officer.
• The incumbent is expected to actively participate in Company privacy training and is required to communicate privacy policy information to coworkers, students, patients, and others in accordance with Company policy.

Qualifications

• Knowledge of clinical skills in basic and advanced life support.
• Ability to exercise authority with logic and consistency.
• Ability to objectively and accurately evaluate performance of subordinates.
• Knowledge of matters of employee health, safety, and mindful of loss control.
• Knowledge of local, regional, and state laws, rules, and regulations pertaining to EMS, ambulance and wheelchair operations.
• Ability to delegate effectively.
• Ability to communicate effectively.
• Ability to administer discipline and counsel employees effectively to achieve a desired result.
• Ability to remain calm under pressure.
• Ability to make quick lifesaving decisions.
• Ability to gain respect from others rather than demanding it.
• Ability to minimize stress by identifying problems before they occur and effectively dealing with stressful situations that do occur.
• Intermediate knowledge of business, management, and fiscal skills. Demonstrates ability to implement these skills.
• Basic computer literacy required.
• Approves of all changes in status for operations personnel including but not limited to: job status, shift, schedule changes, and promotions.
• Must be trainable with typical college format; able to study and learn independently.
• Able to learn from on-the-job experiences and draw inferences from diverse sources.
• Able to interpret instructions and understand implications using a broad background of knowledge and experience.
• Able to draw inferences and set up effective solutions when unexpected problems arise on the job.
• Able to plan and coordinate logistics in an efficient and cost-effective manner.
• Able to communicate opinions, observations, and conclusions such that they are understood.
• Ability to influence groups to both accomplish tasks and fulfill the needs of their members.
• Knows the key concepts and variables that define the ambulance industry (e.g., critical issues, economic vulnerabilities, measurements, information sources).
• Knows the strategy, structure, financial position, and systems of Baptist Ambulance Service.
• Intellectual versatility...Recognizing, exploring, and using a broad range of ideas and practices. Thinking logically and creatively without undue influence from personal biases.
• Relationship versatility...Adjusting behavior in order to establish relationships across a broad range of people and groups.
• Records and data management skill...Writes good reports and records data in an efficient and easily retrievable form.
• Able to serve as an effective role model for subordinates.
• Negotiation skill...Securing win-win agreements while successfully representing a special interest in a decision situation.
• Objectives preparation skill...Preparing clear statements which describe desired outputs.
• Participates in implementation and evaluation of Loss Control Program.

Special Requirements

• AS degree or equivalent experience (5 years senior management experience) and/or any equivalent combination of education and experience that provides the required knowledge, skills and abilities.
• Strong background in Operational aspects of Ambulance/Wheelchair and Emergency Medical Services.