Operations Manager

About the role

This role is responsible for engineering a professional Concierge team that maintains the building lobby and upholding our Customer Service Standard while carrying out all workplace expectations and policies including financial management to ensure payroll budgetary goals are met.

Responsibilities

• Ensures the Concierge Operations are operating effectively and in accordance with Property Management and/or Board of Directors' expectations
• Maintains Client Satisfaction which will result in the retention of the Contract
• Ensures each client and guest receives a Warm Welcome and Fond Farewell
• Recruits, trains, motivates, supervises, and mentors team members – leads by example
• Ensures that all team members are trained to react intelligently and quickly to all emergency situations
• Uses Company Approved Team Scheduler to ensure payroll budget compliance
• Completes necessary Payroll Tasks by Company deadlines
• Produces a wide network of offerings to clients, including but not limited to car service, dog walking, dry cleaning, grocery delivery, etc.
• Smooth operation of contractor arrivals/departures and realtor/home buyer visits
• Covers shifts for team members to ensure proper staffing requirements are maintained
• Attends company meetings/trainings and ensures all team members participate in company training sessions

Requirements

• Experience in a field supervisory or management level position, previous janitorial or hotel-like atmosphere
• Professional background in customer service and hospitality management
• Must be hospitality driven and offer any necessary assistance to clients and guests
• Must be able to coach and mentor team members
• Must possess the ability to multi-task
• Must possess ability to work in a team environment
• Must be able to proactively learn about all events, happenings, restaurants, etc. in the local neighborhood
• Basic knowledge of Microsoft Office (Word & Excel) and the Internet
• Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken
• Proven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver high level customer service
• Effective interpersonal communication skills (written and oral) with ability to engage positively with clients
• Diplomatically handle delicate and challenging client concerns
• Must be well versed in budgetary and cost control responsibilities
• Ability to lift 50 pounds
• Customer service: 5 years (Preferred)
• Security experience: 3 years (Preferred)

Benefits

• Medical, dental, vision and other ancillary benefits for full-time employees (defined as working 30 or more hours per week)
• 401K with employer match for all employees (full-time and part-time)

Pay: $70,000 + $350 bi-weekly car allowance + performance bonus

Schedule: Monday-Friday 8:30am-5:00pm