Operations Manager

Company And Vision PlanetArt's vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of life events. The company's brands include the popular FreePrints and FreePrints Photobooks apps and the industry leading SimplytoImpress card and stationery site, as well as Personal Creations, CafePress and Gifts.com. Visit www.planetart.com to learn more about our brands. We have more than 500 team members across multiple offices, primarily in Calabasas CA, San Diego, CA, Woodridge, IL, Minneapolis, MN and Pleasanton, CA. We also have team members in two company-owned offices in China, as well as in Europe. Job Overview We are seeking a strategic, analytical, and execution-oriented Operations Manager to help lead our global vendor network, optimize fulfillment capacity, and drive operational efficiency across our make-on-demand business. This role is ideal for a critical thinker who can balance customer expectations with practical execution, ensuring our vendor operations can scale with business growth while maintaining high service levels and cost efficiency. The Operations Manager will play a key role in shaping and improving end-to-end operational processes, including vendor management, capacity planning, performance monitoring, and continuous improvement initiatives. This individual must be comfortable working with complex global partnerships, leveraging data to guide decision-making, and collaborating cross-functionally to ensure operations remain aligned with evolving business priorities. PLEASE NOTE: Candidates must be local to or willing to relocate to the Calabasas area as we operate on a hybrid work model (3 days onsite, 2 remote) What You'll Do Key Responsibilities Manage day-to-day global vendor operations across multiple sites, apps, and production partnersPartner closely with vendors to ensure performance consistently meets service, quality, and delivery expectationsCollaborate with internal and external stakeholders to ensure operational workflows support changing business demands and customer needsBuild and maintain strong vendor relationships through regular business reviews, weekly meetings, and ongoing communication around new initiatives, operational updates, and recurring issuesMonitor vendor capacity and performance to proactively identify risks, resolve issues, and support business continuityLead data-driven efforts to improve reporting, streamline processes, and enhance issue identification and resolutionAnalyze operational metrics and trends to uncover opportunities for efficiency, quality improvement, and cost savingsPresent key updates, business challenges, and operational accomplishments to leadership and executive stakeholdersSupport cross-functional initiatives and special projects aimed at improving scalability, customer experience, and operational performanceDrive continuous improvement across vendor operations, fulfillment processes, and internal workflows Requirements What You Should Have Skills, Qualifications, And Requirements Bachelor's degree in Supply Chain Management, Operations, Business Administration, or a related field5+ years of progressive experience in operations, supply chain, vendor management, or a related function, preferably within manufacturing, e-commerce, consumer products, or fulfillment-driven environmentsProven experience managing global vendor relationships and supporting complex operational processesStrong analytical skills with hands-on experience tracking and improving key performance metrics such as On-Time Delivery (OTD), reprints, refunds, defect rates, and customer feedback trendsExperience working with ERP systems, supply chain platforms, reporting tools, and analytics dashboardsDemonstrated ability to use data to identify root causes, drive decision-making, and improve operational outcomesStrong vendor management and relationship-building skills, with the ability to influence partners and drive accountabilityExcellent project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environmentStrong communication and presentation skills, including experience presenting findings and recommendationsProven ability to work cross-functionally and build alignment across teams in a high-growth, evolving businessDetail-oriented, proactive, and comfortable balancing strategic thinking with hands-on execution What You Can Expect Working Conditions Work is performed in an office environment with low to moderate noise levelsPosition requires regular, continuous use of computerPosition requires regular sitting and standingPosition requires regular interaction with team members through the following methods: in-person, phone, Zoom, Slack, or emailThis is a hybrid position; employees are expected to be in the office three days per week (Monday, Tuesday, and Thursday) with the option of working remotely two days (Wednesday and Friday) Benefits The compensation range for this position is $70,000 - $120,000 annual salary. PlanetArt offers a comprehensive benefits package, including: Health, Dental, and Vision InsuranceLife Insurance 401(k) with matching Pet Insurance Mental Health BenefitsComprehensive Time Off Program, including Vacation, Sick Days, Paid Holidays, and Floating Holidays Employee Product Discounts