OPERATIONS MANAGER

About the role

Pivot Parking is an experienced, results-driven parking management firm with deep roots throughout the Southeast. Founded on the belief that parking operations should be high-quality, cost-effective, and technology-forward, the company focuses on making parking fast, easy, and safe. With more than 200 years of combined leadership experience, Pivot Parking emphasizes localized management and strong fiduciary accountability. The company serves a wide range of clients, including property management firms, developers, municipalities, hotels, event operators, and owners of stand-alone garages, Class A office garages, and mixed-use facilities. Team members join an organization committed to operational excellence and innovative parking solutions.

The Operations Manager is a full-time, on-site role based in Nashville, TN, responsible for overseeing daily parking operations across assigned facilities. This role manages frontline staff, schedules, and workflows to ensure safe, efficient, and courteous service for all customers and clients. The Operations Manager monitors facility performance, reviews financial and operational reports, and ensures adherence to company policies, client requirements, and regulatory standards. Responsibilities include implementing and optimizing technology solutions, coordinating maintenance and cleanliness, and resolving customer or client issues in a timely and professional manner. The Operations Manager also supports budgeting and forecasting, prepares regular performance updates, and partners with leadership to identify process improvements and growth opportunities.

Responsibilities

• Oversee daily parking operations across assigned facilities
• Manage frontline staff, schedules, and workflows
• Ensure safe, efficient, and courteous service for customers and clients
• Monitor facility performance and review financial and operational reports
• Ensure adherence to company policies, client requirements, and regulatory standards
• Implement and optimize technology solutions
• Coordinate maintenance and cleanliness
• Resolve customer or client issues in a timely and professional manner
• Support budgeting and forecasting
• Prepare regular performance updates
• Partner with leadership to identify process improvements and growth opportunities

Requirements

Required:

• Operations and leadership abilities, including staff supervision, scheduling, and day-to-day facility management
• Strong customer service, conflict resolution, and relationship management skills with clients, vendors, and internal teams
• Financial acumen, including basic budgeting, reporting, and reconciliation of parking revenues
• Comfort working with parking technologies, payment systems, and reporting tools, with the ability to learn new platforms quickly
• 3‑5 years of parking experience
• Excellent written and verbal communication skills, with strong organization and attention to detail
• Ability to work on‑site in Nashville, TN, including occasional evenings, weekends, or event‑related hours as needed
• High school diploma or equivalent required

Preferred:

• Prior experience in parking, facilities, hospitality, property management, or related operations
• Associate or bachelor’s degree in business, management, or a related field