OPERATIONS MANAGER

Key Responsibilities

• Oversee day-to-day operations across one or more parking assets, ensuring consistency, efficiency, and high service standards.
• Implement and maintain operational policies, procedures, and best practices across all facility types.
• Cook up and execute pricing strategies, rate structures, and revenue programs aligned with market conditions and asset goals.
• Monitor revenue performance, payment compliance, and operational data to identify trends and opportunities for improvement.
• Collaborate with internal and external stakeholders to maximize utilization and financial performance.
• Oversee implementation and management of parking technologies including PARCS systems, LPR, mobile payment platforms, and digital integrations.
• Ensure systems are functioning effectively and are optimized for both operational efficiency and customer convenience.
• Evaluate and recommend new technologies to improve operations and reporting capabilities.
• Ensure compliance with all applicable policies, regulations, contracts, and agreements.
• Conduct regular audits and inspections of facilities, equipment, and processes.
• Identify operational risks and implement corrective actions as needed.
• Maintain a high standard of customer service across all locations.
• Address escalated customer concerns and ensure timely resolution.
• Collaborate with property owners, municipalities, tenants, and partners to align operational goals and expectations.
• Recruit, train, and manage staff including supervisors, attendants, enforcement personnel, and maintenance teams.
• Establish performance expectations and provide coaching, feedback, and development opportunities.
• Ensure proper staffing levels, scheduling, and accountability across all locations.

Requirements

• Bachelor’s degree in business, operations, transportation, or related field preferred.
• Experience in operations management, parking, transportation, or related industries.
• Strong leadership and organizational skills with the ability to manage one or more locations or priorities.
• An analytical mindset with the ability to interpret data and drive operational improvements.
• Familiarity with parking technologies, access systems, and revenue control platforms preferred.

Working Conditions

• Combination of office-based work and field presence across one or more locations.
• May require evenings, weekends, or holidays depending on operational needs and events.
• Travel between locations as needed.
• Reliable transportations is required.