Operations Manager

About PIRTEK USA PIRTEK the nation’s leading provider for on-site hydraulic and industrial hose assembly and replacement. Our success is driven by a team of dedicated franchise partners and team members who are guided by our core values: PIRTEK franchisees operate brick-and-mortar service centers and purpose-built mobile service units, which boast a 1-hour ETA for on-site emergency hose services, available 24/7/365, setting us above the competition. Come join our growing team and keep your community operating! Who We’re Looking For PIRTEK is hiring for an Operations Manager to oversee and coordinate a team of Hose Installation Technicians, ensure customers receive exceptional service, and manage inventory levels to consistently meet customer needs. We are looking for a highly driven and self-sufficient individual with excellent communication, teamwork, and customer service skills. Our most successful Operations Managers are: Natural leadersStrong relationship buildersMotivational to individuals and teamsMechanically inclinedOrganized in their work Hydraulic and industrial hose experience is NOT required, but would be a great advantage. Each Operations Manager is provided with training opportunities, at the franchise owner’s discretion, on industry knowledge, PIRTEK front and back-end processes, safety standards, and the associated operational software. PIRTEK USA also provides a 24/7 hotline, giving technicians expert support when troubleshooting unusual situations or abnormalities in the field. Responsibilities Job Description Adhere to all industry and PIRTEK safety standardsProvide strong leadership and accountability for a team of Hose Installation TechniciansField incoming phone calls to dispatch team members to service locationsEnsure customers receive the highest quality of service by training a competent team, providing ongoing learning events, and ensuring Hose Installation Technicians have the tools and inventory needed for successful serviceMaintain materials and inventory by managing quantities, forecasting needs, and placing Purchase Orders, as neededEnsure company equipment and vehicles are well-maintainedAssemble and install hydraulic hoses for customers at the brick-and-mortar shop or on-site, as neededPerform other related duties as assigned Work Environment You will primarily work at the PIRTEK brick-and-mortar location, in both the office and warehouse areas, and will provide in-field support, as needed. Computer/desk work 50% of the time, on average; hose assembly and warehouse work 50%, on averageYou will be exposed to moderately loud equipment/machinery in the warehouse areaOil, grease, lubricant, and other “messy” substances are frequently used in this industry, which you will come in contact withYou may be required to travel for training initiatives, at no cost to you Skills & Abilities Needed Ability to read, write, and communicate in EnglishAbility to be self-driven while managing multiple priorities and requirementsOutstanding communication skills (verbal and written)Motivating leadership style that drives team successCritical thinking and ability to make quick decisionsModerate to advanced computer/technology acumen (operational software; inventory management)Mechanically inclined/ability to work with hand tools and larger equipment Qualifications High School diploma or GEDExperience in a supervisory role (2+ years)Experience in an industrial/mechanical/construction or related field a plusAbility to pass a background check This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PIRTEK Corporate.