Operations Manager

About the role

Pico Propane and Fuels, a Meritum Energy Holdings Company in Beaumont, TX, is seeking an experienced Operations Manager who will be responsible for the local delivery and service activity for the plant. This position will oversee the day-to-day operations of the propane distribution plant, including industrial service accounts and standby generator support. The primary objective is to ensure that all aspects of the plant's operations are running efficiently, effectively, and safely. The Operations Manager will manage delivery and service schedules, oversee inventory control, maintain the fleet, ensure plant safety, and comply with environmental regulations.

Responsibilities

• Oversee day-to-day operations of propane distribution and storage
• Ensure efficient and timely delivery of propane to customers
• Manage inventory levels to ensure adequate supply while minimizing excess stock
• Ensure all operations comply with company, local, state, and federal regulations regarding propane handling and storage
• Implement and enforce safety protocols and procedures to prevent accidents and ensure the safety of employees and customers
• Conduct regular safety inspections
• Assist with hiring, supervising, and managing a team of delivery drivers, technicians, and support staff
• Fill in for delivery drivers or service technicians as needed to ensure continuity of operations
• Provide training and development opportunities for staff to improve their skills and knowledge
• Maintain high standards of customer service to ensure customer satisfaction
• Handle customer complaints and issues promptly and effectively
• Develop and maintain strong relationships with key customers
• Plan and coordinate delivery schedules to optimize efficiency and meet customer demands
• Assist with fleet maintenance and routine vehicle inspections to support safe and reliable delivery operations
• Assist with service and maintenance for industrial accounts and standby generator equipment, coordinating with technicians and outside contractors as needed

Requirements

• An associate’s degree or high school diploma/GED with five to ten years relatable experience in industrial service and/or energy industry; propane experience strongly preferred
• Must have a valid driver’s license with a clean driving record
• CDL A or B with hazmat and tanker endorsements
• LP Delivery and LP Service and Installation certification through the TRRC (preferred, or with the ability to obtain)
• TWIC card (preferred but not required)

Qualifications

Required Skills/Abilities:

• Proven leadership with the ability to build, coach, and manage a team of drivers, technicians, and support staff
• Strong understanding of industrial service operations, plant safety, and regulatory compliance
• Ability to plan and coordinate delivery, service, and maintenance schedules to meet operational and customer demands
• Strong customer service skills, including the ability to resolve complaints and maintain client relationships
• Proficient in the current Microsoft Office Suite

Physical, Mental, And Behavioral Requirements

• Regularly and safely lifts, carries, and handles supplies and equipment weighing at least 20 - 80 pounds
• Prolonged periods sitting at a desk and working on a computer
• The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch
• Ability to work in and around industrial facilities and jobsites as needed
• Must pass pre-employment screening and background check
• Position is subject to pre-hire DOT medical certification requirements and drug and/or alcohol testing, as well as a physical abilities test performed by a company provider
• Position will require working evening hours and weekends as needed including weather and emergency events

Benefits

• Competitive salary
• 401(k) with 6% company match
• Health and vision insurance
• Company paid dental insurance
• Company paid AD&D and life insurance
• Paid time off with rollover hours