Operations Manager

About the Company

Phoenix Textile Corporation has been a trusted supplier to healthcare, institutional, and government customers since 1983. Phoenix Interiors, our Interiors Division, delivers commercial interiors and FF&E solutions - and we're scaling significantly.

About the role

Position Summary: The Operations Manager owns operations end-to-end - quote to cash - for the Interiors Division, leading the estimating and order-processing team and holding key operating controls, including forecast and inventory sign-off. The mandate: strengthen, modernize, and scale an established pipeline to absorb significant volume growth without a proportional increase in headcount.

Responsibilities

• Own the quote-to-cash pipeline end-to-end - cycle time, accuracy, and margin integrity from estimate through order intake, processing, PO issuance, billing, and cash.
• Lead the estimating function: set turnaround and accuracy standards and manage queue priority against demand.
• Own the Sales → Interiors intake-QC gate, enforcing data quality and flagging thin-margin patterns back to Sales.
• Ensure each order type is processed correctly and cross-train the operations specialists so no lane is single-threaded.
• Own billing cadence, standards, and release authority.
• Own the response standard for expediting and customer service, and serve as the escalation point across the order → install → billing seam.
• Own inventory control sign-off across drop-ship, make-to-order, and stocked models.
• Drive trustworthy reporting out of JD Edwards EnterpriseOne (E1) and own the Power BI automation roadmap.
• Build team capacity through process design and cross-training - not overtime - to support significant volume growth.

Qualifications

• 5+ years of operations / order management experience in manufacturing, distribution, or FF&E / commercial interiors, including 2+ years leading a team.
• Hands-on ERP order management experience - JD Edwards E1 strongly preferred; comparable tier-1 ERP acceptable.
• Demonstrated ownership of a quote-to-cash / order-to-cash process at scale, including a Sales-to-operations intake handoff.
• Track record building and standardizing SOPs and controls, not just executing them.
• Advanced proficiency in Microsoft Excel and comfort with data analysis and reporting.
• Strong analytical, organizational, negotiation, vendor management, and problem-solving skills.
• Excellent written and verbal communication skills across customers, suppliers, and internal departments.
• Ability to manage multiple priorities and deadlines in a fast-paced, team-oriented environment.

Benefits

• Four-tier health insurance plans including an HSA option
• Dental insurance
• Vision insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Group Term Life Insurance
• Voluntary Life Insurance
• 401(k) Retirement Plan with a company match equal to 25% of the first 10% of employee deferrals and profit sharing
• Generous Paid Time Off (PTO) program
• Casual dress work environment
• Opportunity to be part of an upbeat, supportive and high-performing team
• Career growth and professional development opportunities