Operations Manager

PGTEK is a 25-year public-sector-focused technology consulting firm headquartered in Ashburn, Virginia. We deliver enterprise IT services across leading technology platforms, including HPE, Broadcom/VMware, and Nutanix, to federal, state, and commercial customers. We hold DoD and DoE facility clearances and operate a lean, fast-moving environment where attention to detail directly protects revenue and customer trust.

About the Role

We're hiring an Operations Manager to own end-to-end service delivery operations for a large-scale technology deployment program. You will serve as the connection point between customers, field consultants, and internal finance and staffing teams. This is a coordination and detail-focused role supporting a high volume of concurrent projects.

Responsibilities

• Project Intake & Setup
  • Receive and triage deployment requests and work-order submissions.
  • Review project details within applicable partner portals and track engagements by unique project identifiers.
  • Build and maintain projects in our work-management system (Wrike) using established templates.
  • Capture critical project details, including customer information, locations, SKUs and quantities, timelines, project amounts, and revenue periods.
• Scheduling & Resource Coordination
  • Assign field consultants using our scheduling tool (Resource Guru) based on skill set, availability, project requirements, and proximity.
  • Coordinate schedules with project stakeholders and ensure assignments remain current.
  • Proactively address scheduling conflicts and resource gaps.
• Pricing & Financial Accuracy
  • Calculate and apply project adjustments, including mileage, after-hours, and weekend factors.
  • Ensure project amounts and revenue recognition data are accurate.
• Delivery Coordination
  • Manage deployment logistics and ensure projects remain on schedule.
  • Coordinate pre-deployment activities, including technical calls, travel arrangements, and readiness requirements.
  • Monitor project progress and proactively resolve issues.
• Project Closeout & Invoicing
  • Ensure completed work orders are properly closed.
  • Confirm engineers submit required completion documentation.
  • Transition completed projects to invoicing with accurate supporting information.
• Data Integrity & Revenue Tracking
  • Reconcile time and cost center information (Paylocity).
  • Maintain accurate project and financial records.
  • Ensure all revenue-related data is properly captured in Wrike.
  • Support reporting and operational visibility across the organization.
• Cross-Functional Collaboration
  • Partner daily with customers, technology partners, finance, staffing/HR, and delivery teams.
  • Support operational forecasting, including upcoming PTO, contract transitions, and hiring needs.
  • Help improve processes and operational efficiency.

Requirements

• 4+ years of experience managing operations, service delivery, or projects (people and/or program management).
• Experience within IT services, technology deployments, field services, or a partner/channel environment preferred.
• Proven ability to manage a high volume of concurrent projects with strong organization, accuracy, and follow-through.
• Experience using work-management or PSA platforms (Wrike or similar).
• Experience using resource scheduling tools (Resource Guru or similar).
• Comfortable working within vendor and partner portals.
• Experience with enterprise service delivery systems, SAP Fieldglass, SAP Ariba, or similar platforms is a plus.
• Excellent written and verbal communication skills with a proactive approach to follow-up.
• Self-directed, dependable, and comfortable working in a fast-paced environment.

Nice to Have

• Background in technology deployment or field-service operations.
• Experience supporting invoicing, cost centers, or revenue operations.
• Familiarity with public-sector or federal contracting environments.

Pay

$80,000–$90,000 per year, commensurate with experience.

Schedule

Fully remote within the United States.

Benefits

• Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option.
• Vision plan and dental insurance (base dental plan option paid for by PGTEK).
• Life Insurance, Short and Long-Term disability, and Critical Illness insurance (premiums covered).
• Matching 401(k) plan.
• Discount on pet insurance through ASPCA Pet Insurance.
• Employee Assistance Program at no cost to all employees.
• Generous amount of PTO and Holidays.
• Education Assistance Program available after 12 months of employment.