Operations Manager

About the role

The Operations Manager position will manage the day-to-day functionality of the Honda Service Centers in Marysville, Raymond and Anna, OH.

Responsibilities

• Direct leadership of all departmental Managers across the Account
• Maintain a professional approach to problem solving while supporting and enabling contractual obligations to the client
• Point-of-contact liaison with the on-site Honda client
• Select and on-board new Team Members and internal promotions with the assistance of the H.R. Team and departmental Managers
• Proactively identify and correct unsafe conditions, work processes, and behaviors
• Ensure compliance with all applicable regulatory agencies and company policies and procedures
• Coach, counsel, and discipline Team Members in coordination with departmental Managers and Team Leaders
• Administer Payroll in coordination with the H.R. Manager of Payroll and Benefits
• Ensure that all supervisors understand how their work relates to the customers' business objectives
• Lead on Honda Client Monthly and Quarterly Reviews
• Develop and execute team training initiatives to build capability, improve performance, and ensure consistent adherence to operational expectations

Requirements

• 4-5 years of experience managing/leading a Team required
• 2-3 years previous automotive repair experience is a distinct plus
• Intermediate to advanced MS Office Suite skills (Word, Excel, Power Point, etc.) some proprietary systems helpful
• Professional verbal and written communication skills
• Valid drivers license
• Able to hold regular, predictable, attendance
• Willingness to travel as necessary, work the required schedule, and work at the specific location required

Lifting Requirements

5 - 40 lbs.

Physical Requirements

Requires a low to moderate level of physical activity