Operations Manager

About the role

This role is designed to prepare you to independently run a financially viable PDS-supported dental office. You will engage in structured curriculum, on-the-job practice, and development meetings while being supported by your direct supervisor. The expectation is that you will be able to manage a dental office independently within 4–6 months of completing the OM Development Program.

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Assess, hire, and retain the right-fit team members through training, supervision, counseling, and coaching
• Assess, investigate, and resolve staff and patient issues by analyzing facts and circumstances to develop timely, effective, logical, and creative solutions
• Execute the PDS Operational Model consistently to meet identified office imperatives in partnership with the Owner Dentist
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Be the catalyst in team development of the Perfect Patient Experience
• Deliver effective leadership, coaching, and mentoring to identify and implement opportunities for improvement
• Maintain commitments and open communications with direct supervisors to develop trust-based relationships and bring forth issues and concerns early
• Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully
• Gain proficiency in tools and resources related to people functions, including assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution
• Ensure compliance with company policies as well as state, federal, and other regulatory bodies
• Report weekly to the Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
• By the end of the development program, demonstrate competency in managing a team of both front-office and back-office team members, displaying leadership and team development capabilities
• Develop and implement an office success plan, including development of staff and office protocols to provide for efficient operations during manager absences
• Perform other duties and responsibilities as assigned by the direct supervisor that will result in improved team member development outcomes

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Must possess and maintain a valid driver’s license and automobile insurance (verified via motor vehicle record check at hire)
• Must have reliable means of transportation to travel to multiple offices per day, as travel may be planned or unplanned and is subject to change without notice

Preferred:

• Associate degree or Bachelor’s degree
• Five or more years of experience leading a team, mentoring, and coaching subordinates

Knowledge/Skills/Abilities

• Results Oriented: Energetic self-starter; sets realistic goals; meets commitments; persistent; prioritizes daily to achieve results
• Effective Team Builder: Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer; promotes learning; effective assessor of talent; consistent
• Patient Advocate: Flexible and adaptive; empathetic; passionate; ethical
• Process Focused Operator: Data-driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient
• Financial Acumen: Understands profit drivers; utilizes metrics to manage; builds financial understanding of staff and clinicians; understands local market drivers and competition
• Influencer: Active listener/observer of behavior; builds trust with those requiring coaching; creates a win-win need for change; tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change
• Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence, and business reporting techniques
• Knowledge of business principles of profit & loss statements
• Proficiency with Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Displays independent judgment by making timely and accurate decisions based on available information that is sometimes vague or limited
• Ability to multitask effectively and work in a fast-paced and sometimes ambiguous environment without compromising quality
• Ability to prioritize tasks and projects with limited direction while contributing to organizational success
• Ability to read, analyze, and interpret financial reports and legal documents
• Ability to respond to inquiries from patients, team members, regulatory agencies, vendors, or other business community members
• Ability to draw valid conclusions, apply sound judgment, and make decisions under pressure
• Ability to interpret and apply policies and procedures
• Ability to work with mathematical concepts such as probability, statistical inference, fractions, percentages, ratios, and proportions
• Strong sense of personal responsibility for tasks assigned; ability to work with others and accept direction
• Strong commitment to educational advancement and flexibility in adapting processes to meet unique needs
• Ability to communicate effectively and present information verbally and in writing
• Ability to lead a team, prioritize duties, coach, mentor, train, write performance evaluations, conduct feedback, and handle team member relations issues
• Organizational ability demonstrated by a systematic approach to assignments; orderly; excels at cutting through confusion and turning chaos into order
• Strong ability to identify, analyze, and solve problems
• Detail-oriented, organized, process-focused, problem solver, self-motivated, proactive, patient-focused
• Ability to create presentations and use outstanding presentation skills

Work Environment

This is primarily a sedentary office classification but may require field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances. The noise level is usually low to moderate, with occasional exposure to irate team members, vendors, or patients.

• Regularly required to sit, stand, walk, keyboard, handle or feel, reach with hands and arms, see, talk, and hear
• Frequently lift and/or carry reports, records, and other materials weighing less than 40 pounds
• Occasionally required to stoop, kneel, bend, or crouch
• Finger dexterity needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401(k)
• Paid time to volunteer in your local community

Pay

$34.50–$43.00 per hour