Operations Manager

About the Role

Lead and direct all operations of a Fulfillment Center with 30 or fewer employees. Design and implement the facility plan to optimize cost, quality, and safety. Manage daily activities of the fulfillment center, ensuring goods are received, stocked, and dispatched on time to meet customer satisfaction. Responsibilities include evaluating freight services, negotiating contracts, and managing vendor relationships. Ensure compliance with all company policies, regulatory requirements, and safety standards.

Responsibilities

• Act as Human Resource liaison for Fulfillment Center employees.
• Work closely with leadership to establish and achieve facility goals from a cost and productivity standpoint.
• Establish and maintain relationships with both internal and external customers.
• Provide FC Network support when needed (may include travel).
• Create a positive work environment that promotes creativity, teamwork, and recognition.
• Establish, support, promote, and participate in activities designed to strengthen morale and teamwork.
• Oversee safety performance of the location.
• Work with the FC Leadership Team to provide training programs to enhance employee skills.
• Identify high-potential candidates to build bench strength and develop these individuals.
• Collaborate with leaders on staffing functions, including recruiting, hiring, training, performance reviews, and disciplinary actions.
• Mentor employees, measure performance, and complete regular performance reviews.
• Resolve employee issues effectively and consistently.
• Plan, direct, and control activities from receiving, put-away, picking, and shipping.
• Ensure all orders received before cut-off are processed and shipped according to customer requests.
• Analyze daily receiving, put-away status, and productivity reports to identify improvement opportunities.
• Manage and monitor all activities of inventory control and maintenance.
• Communicate facility goals for cost, quality, and safety to staff and develop team capabilities to achieve these goals.
• Report to Area Manager or Director of Regional Operations with regular location updates.
• Ensure regulatory compliance with Federal, State, and Local laws (EEO, AAP, FDA, EPA, DOT, OSHA).
• Ensure compliance with all Patterson Companies personnel policies.
• Maintain knowledge of distribution industry changes and current methods.
• Full P&L and budgeting responsibility for the location.
• Support company goals for continuous improvement and Total Quality Management (TQM).
• Provide guidance to TQM teams and facilitate special project teams.
• Develop an organizational culture characterized by open communication, cooperation, and trust.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in business administration, operations management, Distribution/Fulfillment Logistics, or equivalent work experience.
• 8+ years of supervision experience and 5 years of leadership responsibility.
• 3+ years of ERP experience (SAP preferred).
• Proven soft skills: analytical, problem-solving, communication, and interpersonal abilities.
• Organized with strong attention to detail and follow-through.
• Demonstrated success in leadership, prioritization, and time management.
• Complete CPR & First Aid training upon hire.

Preferred Qualifications

• Experience working in SAP and utilizing inventory systems.
• Warehouse leadership experience.
• 10+ years working in a logistics operation.
• Ability to read, understand, and administer all company policies and procedures.
• Expert knowledge of information systems used in daily business (D.C. computerized order and inventory system, PC applications).
• 2+ years of SAP EWM experience.
• Demonstrated ability to manage a budget and execute operations plans to meet expense goals.
• Experience with financial controls and analytical skills to understand operational impact on financials.
• Familiarity with procedures for capital requests, financial justification, and project administration.

Working Conditions

The Fulfillment Center is a warehouse for the storage and distribution of dental and veterinary supplies and equipment. The primary work area includes pallet storage racking, roller storage, small item storage shelving, powered conveyor systems, pallet jacks, and forklifts. Some positions require the use of safety equipment, provided as needed.

• Able to lift and carry up to 55 pounds; team lift 56 to 100 pounds.
• Walking and standing – 50% daily.
• Sitting – 50% daily.
• Telephone use – 50% daily.
• Computer use – 80% daily.

Travel and On-Call

• Up to quarterly travel for meetings and training.
• Part of the on-call rotation for security concerns, temperature monitoring, employee issues, and emergencies.

Pay

The potential compensation range for this role is $77,200.00 - $100,333.33. The final offer amount may exceed this range based on candidate location, experience, and skills.