Operations Manager

About the role

Paradigm Oral Health is looking for someone with multi-site Dental Practice Management experience for a patient-focused company. As the Regional Operations Manager, you will play a pivotal role in overseeing the patient experience, operational efficiency, growth, and success of multiple oral surgery practices within a designated region. This position requires a passion for delivering exceptional patient care, strong leadership skills, strategic thinking, and availability to travel the Southeast region practices. Current regions you would support: TN, AL, NC & FL.

Responsibilities

• Provide guidance and support to practice administrators and staff to optimize workflow, patient satisfaction, and overall productivity.
• Monitor key performance indicators (KPIs) and financial performance. Take proactive measures to address any areas for improvement.
• Lead and manage the day-to-day operations of multiple oral surgery practices within the assigned region.
• Develop and implement operational policies, procedures, and protocols to ensure consistency and efficiency across all practices.
• Identify opportunities for revenue growth, cost reduction, and operational optimization to maximize profitability while maintaining high-quality patient care standards.
• Provide ongoing coaching, mentorship, and professional development opportunities to practice administrators and staff to foster a culture of excellence and continuous improvement.
• Conduct performance evaluations and provide feedback to drive individual and team growth and development.
• Collaborate with senior leadership to develop and execute strategic plans for business growth and expansion within the region.
• Develop and implement marketing strategies to enhance brand awareness, attract new patients, and drive patient referrals to the practices.
• Ensure compliance with all regulatory requirements, industry standards, and best practices governing oral surgery practices.
• Stay abreast of changes in healthcare regulations, insurance policies, and legal requirements, and implement necessary updates and training to ensure compliance.
• Recruit, hire, train, and develop top talent for key leadership and clinical positions within the region.
• Performs other related duties as required.

Qualifications

• Minimum of 5 years of experience in dentistry, preferably in a management role.
• Willingness to travel within the assigned region as needed.
• Proven track record of successfully leading and managing multiple practices.
• Strong financial acumen and experience in budgeting, financial analysis, and revenue cycle management.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams towards common goals.
• Thorough understanding of healthcare regulations, compliance requirements, and industry trends.
• Proficiency in Microsoft Office Suite and practice management software systems.
• Time management skills; ability to multitask and complete work while traveling.
• Thorough knowledge of territory, market, and clients.
• Excellent problem-solving and critical thinking skills.
• Organized with attention to detail.

Benefits

• Medical (including Virtual Care), Dental, and Vision Coverage
• Employee Assistance Program (EAP)
• Uniforms/Scrubs provided
• Competitive pay, Bonus potential, and annual merit reviews
• 401(k) Plan w/Company Match
• Health Savings Account (HSA) with HDHP health plans
• Basic and Supplemental Life Insurance
• Spouse and Child Life Insurance
• Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
• Long and Short Term Disability Plans