Operations Manager

Essential Duties & Responsibilities

• Evaluate initial sales agreements against final finance documents.
• Create final sales agreements to coincide with the finance documents during closings with customers.
• Make changes to sales agreements if there are issues at the closing table and reprint and close customers with revised documents.
• Gather additional lender required items during the funding process to accomplish the funding of the deal for PHV.
• Coordinate with contractors and manage project costing.
• Identify best vendors for each individual project and switch vendors if necessary.
• Affirm scheduling of vendor work based on changes in customer or company priorities.
• Hold vendors accountable to written work estimates and recommend new vendors or eliminate poor quality vendors.
• Routinely provide management with evaluation reports of both internal and external customers and make recommendations on process improvements.
• Communicate directly with dissatisfied customers and negotiate solutions; escalate issues to upper management if necessary.
• Make recommendations to management based on facts when addressing customer conflicts or communicating with government bodies.
• Update deal tracking and status reports based on personal assessment of the deal.
• Use company applications to update information missing from deals as needed.
• Review and calculate costing for the payment of commissions and enter key information for commission payments.

Minimum Qualifications

• A High School Diploma
• A 2-year Degree preferred
• Willingness to travel up to 50% locally and during normal business hours