Operations Manager

About the role

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions. Position Summary The Operations Manager leads one or more large volume operation(s), which may serve a multi-disciplined customer base or multi-facility operations. This position is responsible for employee safety, customer relations, operational oversight, business metrics, staff development support and P&L. They are involved in business development and contracts, along with team leadership initiatives and improvement projects.

Responsibilities

• Maximize productivity, quality and service throughout operations by utilizing best practices for facility layouts, material handling concepts, technological enhancements and measurements and further communicate changes to office personnel
• Create and report on business plan objectives vs. actual results to senior management and/or clients as required
• Support front-line leaders and employees to grow and develop an eye for attraction and retention of talent
• Arrange staffing needs to ensure distribution centers are staffed correctly
• Ensure safety and efficiency throughout the operation according to customer and employer procedures
• Serve as the point of contact for customer relations and build relationships with customer stakeholders to ensure business needs are executed seamlessly
• Conduct start-up meetings, weekly walk-around reporting, project teams and training to drive corporate culture and keep the team informed on company/building news
• Maintain basic knowledge of all operational functions to instruct/train team members in every department
• Develop continuous improvement processes to streamline operations
• Authorize and monitor operational expenditures
• All other duties as assigned

Qualifications

• 3 – 5+ years of management/supervisor experience preferred
• Previous experience with staff development, facility layout, multi-shift operations, project management and inventory management preferred
• Bachelor’s degree in business, logistics, operations or equivalent education/work experience preferred
• Proficiency in Microsoft Office tools preferred
• Expert knowledge of warehouse management systems preferred
• Prior P&L exposure and warehouse/transportation experience preferred

Skills

• Excellent verbal, written, interpersonal and organizational skills
• Strong team building skills
• Strong analytical, critical thinking and decision-making skills
• High energy and the drive to implement organizational change
• Self- and people-driven learner
• Comfortable speaking in front of multiple associates and customers

Requirements

• Hear, read and comprehend, write and communicate
• Frequently sit, type and perform repetitive wrist motion
• Frequently stand, walk, bend, squat/kneel, twist/turn or reach on even and uneven surfaces
• Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities
• Use material handling equipment that must be operated according to specific operation procedures
• Spend 50 – 75% of time on warehouse floor in fast-paced environment
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

Pay grade level 15 Salary range 63,000 to 84,000