Operations Manager

General Position Summary

Responsible for overall management and performance of the logistics operations including office and warehouse operations, customer relations, information technology, quality and security.

Essential Duties & Responsibilities

• Cooking and supervising all traffic functions relating to freight movement into and out of the warehouse(s), maintaining prescribed service levels while keeping costs at a minimum.
• Training and supervising employees to ensure meeting departmental and company objectives.
• Interfaces with Transportation Operations to resolve any problems associated with scheduling and dispatching.
• Maintains and develops appropriate warehousing policies and programs that meet cost and service objectives and production and customer needs.
• Recommends programs that improve the warehousing/transportation function.
• Maintains and directs the implementation of procedures to ensure that freight claims are processed and collected in a timely manner.
• Forecast, identifies and analyzes costs, equipment availability and service levels, making recommendations and instituting corrective action.
• Establishes and measure KPIs to drive performance for on-time in-full delivery performance, shipping costs for all forms of transit (land, air, sea), warehouse inventory management, warehousing productivity and quality, and workforce planning requirements.
• Investigates cause analysis issues for problem reconciliation and lead corrective action for complaints related to transportation, logistics handling and warehousing of finished product.
• Maintains and develops fiscal budgets and ensures effective management within budgetary guidelines.
• Provides senior management with periodic reports as designated.
• Directs staff to cohesively support strategic customer care service objectives, direct facility line-management to enhance staff and team skills and competencies, and establish team performance objectives.
• Safeguards the company's compliance with Federal and State regulations.

Qualifications

• A broad range of management skills is required with particular emphasis on leadership, problem solving, motivation, communication, innovation and planning.
• Must value diversity and exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment.
• Will work independently and be comfortable working with complex and cross functional teams at all levels, both internal and external.
• Must be able to interface and communicate effectively within the organization and with partners across the supply chain.
• Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior executives.
• Must be successful in managing effective deployment of resources, systems and personnel to enable achievement of organizational objectives.
• Extensive sourcing, negotiation and human relations skills are required.
• Experience building, executing and managing vendor strategy and operations through KPIs, audit mechanisms and flawless execution.
• Demonstrated ability to work cross-functionally with engineering, sales, operations and other stakeholders to deliver and manage products/services.
• Demonstrated ability to think strategically with the ability to build and manage equally compelling operations.
• Proven ability to successfully thrive in an ambiguous environment.
• Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
• Strong working knowledge of MS Office Suite, advance level Excel.
• A working knowledge of warehouse and transportation management systems is a must.
• Strong team player, is an owner, and ultimately focused on delivering results with high standards.

Education & Experience

• Bachelor’s degree from an accredited university in logistics, supply chain, transportation or a business-related field.
• Minimum 8+ years of direct experience in a similar industry.
• Working knowledge of regulations relating to transportation and warehouse operations, coupled with experience with a variety of logistics sourcing strategies.
• Demonstrated skills associated with building vendor relationships, hands-on experience with the development and deployment of departmental metrics, and experience monitoring the quality, quantity, cost and efficiency of logistics networks.
• Financial acumen and budgeting experience.
• Experience in Lean, Six Sigma and other continuous improvement initiatives, including ISO applications.
• Knowledge of industry standard applications for transportation and warehousing (WMS).