Operations Manager

The Operations Manager is responsible for the day-to-day operations of multiple depots and related customer base including production scheduling, workforce planning, general property maintenance, safety training, new hire training/onboarding and adherence to local, state, and federal regulations (DOT, etc.).

Responsibilities

• Oversee and responsible for operations across five or more depots, ensuring consistent execution of NuCO2 policies, safety standards, and service expectations.
• Lead, coach, and develop Depot Managers/Supervisors and their teams; ensure each depot maintains strong supervisory practices, effective onboarding, and performance management.
• Hold Depot Managers accountable for employee development, safety, service, and productivity objectives.
• Address escalated employee issues, support corrective actions, and ensure staffing levels meet operational needs in partnership with HR.
• Validate new hire onboarding effectiveness and successful job performance.
• Monitor KPIs, safety compliance, route performance, and service productivity across all depots.
• Ensure adherence to OSHA, DOT, and company standards through regular audits of vehicles, equipment, and facilities.
• Validate payroll accuracy and administrative processes across locations.
• Ensure all depots maintain DOT Hours of Service (HOS) compliance and driver training standards.
• Review fleet telematics data to identify trends, optimize routing, and improve driver performance.
• Conduct periodic field visits to observe service quality, driving behaviors, and adherence to SOPs; direct corrective coaching as needed.
• Champion a safety-first culture by leading regional safety initiatives and ensuring each depot conducts effective monthly safety meetings.
• Oversee hazard identification, incident review, and risk mitigation efforts across all facilities.
• Ensure consistent implementation of safety procedures and corrective actions.
• Ensure depots maintain accurate inventory records, cycle counts, and product level reporting.
• Validate compliance with SOPs for installations, service work, and equipment handling.
• Coordinate with suppliers and Logistics to support delivery schedules and inventory accuracy.
• Review operational reports to ensure route completion, service quality, and compliance across the area.
• Partner with Scheduling, Logistics, and District leadership to balance workloads and resolve operational challenges.
• Identify systemic issues and implement process improvements to enhance efficiency, safety, and service consistency across all depots.
• Ownership of people development through ride days and field time.

Qualifications

• High School Diploma required; associate or bachelor’s degree preferred.
• Minimum five years of supervisory or operational leadership experience, preferably in logistics, distribution, or industrial operations.
• Experience managing multiple locations or large teams strongly preferred.
• Must be at least 21 years of age.
• CDL preferred.

Skills

• Proficiency with UltiPro, inventory management systems, and Microsoft Office Suite.
• Experience with Field Service Management (FSM) software or similar operations system.
• Strong mechanical aptitude and comfort working in industrial environments.
• Demonstrated ability to lead safety programs and maintain OSHA/DOT compliance across multiple sites.
• Proven ability to drive safety engagement, lead incident reviews, and enforce risk mitigation practices.
• Experience conducting field audits, quality spot checks, and performance assessments with actionable follow‑up.
• Experience with fleet telematics (Samsara or similar).