Operations Manager

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes. Lead and Grow with Us! NOVO Health Services is a leading provider of healthcare linen solutions, delivering a fresh and innovative approach to the industry. Our focus on patient experience, infection prevention, and operational excellence enables us to improve linen quality while reducing overall program costs for our healthcare partners. With HLAC-accredited facilities and a commitment to continuous improvement, NOVO is redefining how healthcare linen programs are managed across the country. NOVO Health Services is seeking an experienced, improvement-driven Operations Manager to lead daily production at our Atlanta plant, ensuring healthcare linens are processed safely, efficiently, and in full compliance with accreditation standards. This role leads shift leads, supervisors, and frontline production teams, and partners closely with Engineering, Distribution, and Service to remove constraints on order fulfillment and delivery. Working alongside the General Manager, the Operations Manager helps manage operating budgets, labor efficiency, overtime, rework, and costs. The ideal candidate is a hands-on plant leader with a strong continuous improvement mindset, deep experience applying lean manufacturing principles, and a proven ability to mentor and develop teams while driving data-based results. Key Responsibilities Production Leadership Lead daily production across the Atlanta plant to meet safety, quality, productivity, and customer service goalsOversee the processing of healthcare linens according to accreditation standards throughout the operationCoordinate with Engineering, Distribution, and Service to identify and overcome constraints on order fulfillment and delivery to customersMonitor production flow, staffing levels, and equipment performance to keep the operation on schedule Continuous Improvement Champion a strong continuous improvement culture through lean manufacturing principles and process improvement strategiesLead root cause analysis to resolve recurring production, quality, and equipment issuesOptimize workflows and reduce waste, rework, and downtime across the plantTrack and act on data-driven KPIs to measure progress and sustain improvements Financial & Labor Management Partner with the General Manager to manage operating budgets and track costsControl labor efficiency and overtime through effective scheduling and staffingReduce rework and other sources of avoidable costSupport inventory control processes to maintain accurate linen and supply levels Safety, Quality & Compliance Ensure strict adherence to OSHA, HLAC, and TRSA standards and internal infection-control and quality standardsMaintain audit-ready operations and support accreditation, customer, and internal auditsDrive corrective actions for safety, quality, and compliance gaps Leadership & Team Development Mentor, coach, and supervise shift leads, supervisors, and frontline production teamsSet clear expectations, hold teams accountable for performance, and build bench strength for future leadership rolesPromote open communication, engagement, and a positive team culture across all shifts Required Qualifications Bachelor's degree in Business Administration, Operations, or a related field, or equivalent management experience5–10 years of progressive experience in manufacturing, plant operations, or production managementAt least 3 years in a plant-level leadership roleDemonstrated success implementing lean manufacturing principles, process improvement, and root cause analysisExperience managing budgets, labor efficiency, and overtimeProficiency in Microsoft Excel, inventory control systems, and data-driven KPI trackingProven ability to mentor, coach, and supervise supervisors and frontline teams Preferred Bilingual English/Spanish communication skills preferredExperience in an industrial or healthcare laundry environmentKnowledge of HLAC, TRSA, and infection-control standards for healthcare linen processingLean, Six Sigma, or similar continuous improvement certificationExperience leading multi-shift, high-volume production operations Key Competencies Strong continuous improvement and lean manufacturing mindsetHands-on, visible plant leadershipData-driven problem solving and root cause analysisAbility to mentor, coach, and develop leaders and frontline teamsFinancial and cost awareness, including labor, overtime, and rework controlEffective cross-functional collaboration with Engineering, Distribution, and ServiceCommitment to safety, quality, and regulatory compliance Physical & Work Environment Requirements Currently scheduled five days per week on 10-hour shifts at the Atlanta plant; schedule may change based on business needsWillingness to work flexible hours, including early mornings, evenings, weekends, and holidays as business needs requireWork is performed in both office and industrial laundry production environments, including exposure to heat, humidity, noise, and moving equipmentAbility to stand and walk on the production floor for extended periodsMust wear required PPE and follow all infection-control and safety requirements while on the production floorAbility to perform the physical requirements of the position with or without reasonable accommodation Equal Opportunity Statement NOVO Health Services is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. What We Can Offer You As a Full-time Associate Competitive pay Paid Holidays Paid Time Off Program (PTO) 401(k) w/Employer Match Flexible Spending Account (FSA) Health Savings Account (HSA) Medical, Dental, and Vision Programs Basic Life/AD&D Insurance Long-Term Disability (LTD) Why work for Novo Health Services? NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement. Complete an on-line application at www.novohealthservices.com! All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.