Operations Manager

Position Summary

The Nothing Bundt Cakes (NbC) Operations Manager directs the team and day-to-day operation, which includes all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management and inventory control. The ultimate objective of this role is to drive sales and profitability while ensuring the highest-quality cakes, a warm, welcoming environment and superior service are consistently provided to our guests.

Team Leadership

• Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
• Recruits and selects talent and ensures performance expectations are clearly communicated and proper training is provided to execute responsibilities effectively and enable team members to thrive.
• Engages frequently with team members to gain insight into workload and progress, address any challenges and course correct as needed.
• Provides continuous coaching and follow up to develop team and manage performance; delivers constructive feedback, conducts quarterly reviews, and addresses any performance issues in a timely, effective manner.
• Delineates role of Bakery Manager, assigning specific responsibilities to support the ongoing leadership of the bakery team and operation.
• Identifies future leaders and cross-trains team members as appropriate to build individual capabilities and ensure adequate bakery coverage.
• Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.

Business Operations

• Facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
• Connects with Guests, VIP Clients, and Event Partners via professional email and phone communications to facilitate orders, Fundraisers, and Event Coordination.
• Manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
• Creates and communicates weekly sales productivity goals, team schedule, and adjusts bakery coverage based on changing business trends.
• Sets inventory par levels based on production demand and sales forecast, monitors stock levels, processes weekly supply orders and conducts inventory counts.
• Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
• Manages all controllable expenses, including labor, COGS, maintenance and supplies, to maximize profitability.
• Performs administrative functions, including sales, labor, and product inventory reporting.

Local Marketing

• Creates Marketing Plan and engages in Local Bakery Marketing and proactive community outreach to increase brand visibility in the market and engage in brand-aligned events while responding appropriately to external requests for NbC contributions.
• Coordinates special event participation with local businesses, schools and other community organizers.
• Researches new Offsite Event opportunities in an effort to increase Brand Awareness and drive Bakery Traffic.

Core Values and Leadership Competencies

• Servant's Heart: Goes above and beyond to support and develop the team and create a superior guest experience. Keeps the good of the team and guest ahead of personal interests or gain. Leads by example and displays humility and empathy for others.
• Spirit of a Champion: Demonstrates an intense drive, a commitment to excellence and a passion to succeed. Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance.
• Genuine Connections: Projects warmth, enthusiasm and optimism that attracts and energizes others. Builds positive, productive relationships and communicates often and openly. Serves as a strong Cake Celebrity/Brand Ambassador in the local community.

Knowledge, Skills and Abilities

• Has strong interpersonal skills, can communicate effectively and can drive team engagement and performance.
• Has the ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans to address issues.
• Leads with an unwavering guest focus and exhibits strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.
• Excels at delegating duties, communicating clear expectations, directing others' work and managing performance.
• Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.
• Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.
• Demonstrates strong learning agility, with a passion to grow and excel.