Operations Manager

About the role

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. At OTI, you’ll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

Responsibilities

• Coordinate with budget, procurement, legal, sourcing, and cyber teams to keep dependencies moving and the team's work aligned to the city's standards and timelines;
• Coordinate resource allocations across product teams;
• Manage and track incoming requests, in-flight products and upcoming work;
• Manage and optimize budgets working with expense and capital teams;
• Create, track and optimize procurements for tools and personnel;
• Onboard new hires, making sure people are ramped, supported, and contributing to their first few weeks;
• Report to internal and external stakeholders on team health, project status, and operational metrics;
• Perform special projects and initiatives as assigned.

Minimum Qualifications

• A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain;
• or an associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain;
• or a baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain;
• or education and/or experience which is equivalent to the above.

Preferred Skills

• 5+ years of professional experience in operations, program management, chief of staff, or a similar role;
• Fast learner with ability to absorb and synthesize relevant details from multiple perspectives;
• Experience with budget management, contracting, or procurement, especially in public sector contexts;
• Experience negotiating and reading contracts, legal documents and budgets;
• Best-in-class attention to detail with strong written and verbal communication skills to provide clear, plain language updates for all audiences;
• Self-motivated, tenacious and a creative problem solver who finds navigating and simplifying complexity an interesting challenge;
• Experience working with cross-disciplinary teams of product, engineer and data experts to deliver digital products and services;
• Exemplifies diversity, equity and inclusion work in helping to operate a team.

Due to the necessary duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

Work location: Brooklyn, NY