Operations Manager

What You Will Do

As the Operations Manager, you will ensure smooth program logistics and communication with Conference coordinators. You will translate conference logistics into program itineraries and invoices, and collaborate with the other Operations Managers for Environmental Science to allocate campus resources to attending groups, ensuring accurate, prompt communication across campus departments.

Your Primary Job Will Be To Operations Management and Customer Service

• Communicate regularly with trip coordinators to determine logistics and set expectations for overall outcomes for our Conference programs.
• Create weekly staff schedules for all programs, accounting for individual program needs.
• Work directly in Salesforce, preparing weekly Conference program communications, including due date reminders, logistics discussions, and paperwork collection.
• Process operations, facilities and program-specific invoices.
• Provide Operations Team with ongoing administrative support, onboarding/offboarding personnel and maintaining current operations manuals.
• Prepare weekly Conference meal/facility and group reports in coordination with department heads.
• Ensure smooth program implementation by refining, developing, communicating and supporting logistics systems.
• Support the Operations Team to maintain a comfortable and welcoming campus for all NatureBridge customers.
• Perform all other duties as assigned.

Supervision and Support

• Recruit, hire, train and supervise a team of 3-4 Guest Experience Coordinators (GECOs), providing ongoing support, including processing time cards and covering site support as needed.
• Assist other departments as needed (kitchen, education programs, facilities, national office, or help with special events, etc.).

Compensation

• $27.50/hour starting wage
• Medical, dental and vision insurance
• Option for a 403b retirement plan with employer match after six months
• Generous paid vacation, training days and sick leave
• Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA) and more