Operations Manager

About the role

The Operations Manager oversees shift supervisors, provides leadership and training to team members, and manages shift operations to ensure proper staffing and efficient completion of daily workloads.

Responsibilities

• Ensure all shifts and functions are properly staffed to handle varying work volumes and optimize order flow for approximately 25 employees in a 100,000 sq. ft. facility.
• Develop, maintain, and manage facility quality processes.
• Oversee on-time shipping performance by collaborating with supervisors and managers to meet receipt and shipment standards.
• Manage quality and productivity reporting on a daily, weekly, and monthly basis.
• Supervise facility realignment activities to maximize operational efficiency.
• Manage operations to support DC layout and continuous improvement initiatives.
• Provide direct supervision to shift supervisors, holding them accountable for their and their teams’ performance.
• Lead, train, and supervise 25 to 50 team members.
• Promote leadership development and professional growth within the team.
• Oversee facility and equipment maintenance, including supply management.
• Maintain a safe work environment and ensure compliance with safety regulations.
• Manage daily cycle counts, conduct research and root cause analysis, and develop solutions to improve warehouse inventory health.
• Coordinate and execute the annual physical inventory, driving process improvements.
• Perform additional duties assigned, including oversight of the Slabs Team if required.
• Manage operations across multiple shifts.
• Perform additional duties as required or requested.

Requirements

• Five (5) plus years of supervisory or management experience
• Experience supervising teams of 15 or more employees
• Five (5) plus years of Distribution Center operations experience
• Knowledge of Lean Manufacturing Principles highly desired
• Proficient in Microsoft Office Suite (Word, Excel, Access, PowerPoint)
• Related industry experience in natural stone, tile, or hard flooring preferred
• Ability to present operational data effectively to business and leadership teams
• Proven ability to drive cultural change and improve efficiency while adapting to changing business needs
• Strong knowledge of distribution and warehouse management systems
• Bachelor’s Degree with emphasis in Logistics or Operations Management required
• Demonstrated leadership and managerial skills
• Goal-oriented with a record of self-motivation and achievement; strong analytical skills
• Creative problem solver focused on quality solutions and process improvements
• Excellent teamwork skills across organizational levels
• Strong people management and time management abilities
• Effective interpersonal skills to interact across all functions and levels
• Proactive and able to manage ambiguity with strategic thinking
• Bilingual in English and Spanish preferred

Benefits

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-1