Operations Manager

Location: Bronx, New York. Department: ED‑ Nursing. Grant Funded: No.

About the role

The Stroke Operations Manager plays a pivotal role in the development, implementation, and evaluation of the Stroke Program across the Montefiore MMC-MMV Region, ensuring the delivery of high-quality care for patients who experience stroke throughout the continuum of care. This individual works closely with the Stroke Program Medical and Surgical Directors in a mutually supportive relationship that is key to the program's success in achieving patient-centered, high-quality outcomes. The Stroke Operations Manager is responsible for the day-to-day operational leadership, ensuring the effective management of financial, programmatic, and human resource activities. This role oversees and provides feedback to team members involved in the program’s operation, with a focus on delivering continuous improvement in stroke care.

Responsibilities

• Lead process and quality improvement initiatives
• Manage human resources
• Monitor clinical, financial, and operational metrics to drive program performance
• Ensure stroke care activities meet organizational, local, regional, state, and national standards; maintain Comprehensive Stroke Program and Primary Stroke certification
• Collaborate with internal and external stakeholders (medical faculty, clinical staff, regional partners, Telehealth, Marketing, Emergency Medical Services) to execute a cohesive strategy aligned with Montefiore Health System’s mission and goals
• Foster open communication for a well‑coordinated, interdisciplinary approach to stroke care
• Provide day‑to‑day coordination and oversight of acute nursing operations via a non‑clinical lens, including healthcare project building, monitoring, reporting, and progression
• Oversee non‑clinical team members involved in projects or nursing operations; manage and supervise the non‑clinical workforce (task allocation, deadlines, performance monitoring)
• Oversee department budgets, tables of organizations, and efficiency plans; assess and compose department budgetary risk assessments
• Ensure ordering of specialized equipment and maintain optimal supply chain operations
• Oversee specific projects from start to finish as delegated by the AVP

Requirements

• Bachelor’s or master’s degree in health administration, business administration, finance, or a related field preferred; candidates from other backgrounds with strong interest and analytical skills are encouraged to apply
• Experience in healthcare and/or strategy operations role within a complex organization preferred
• Ability to handle multiple projects concurrently required
• Attention to detail and ability to coordinate schedules and timelines to